Elena Menendez
Hinsdale,IL
Summary
Professional bookseller with extensive knowledge in literary genres, customer service, and inventory management. Skilled in creating engaging store displays, managing stock, and delivering exceptional customer experiences. Strong team collaborator with focus on achieving sales targets and adapting to changing needs. Reliable and flexible with passion for fostering love of reading in others.
Overview
6
6
years of professional experience
Work History
Senior Bookseller
Barbara's Bookstore
03.2022 - Current
- Optimized store layout for better navigation, reducing customer frustration and increasing overall satisfaction.
- Increased customer satisfaction by providing personalized book recommendations based on individual interests and preferences.
- Contributed to the development of seasonal displays showcasing popular titles and themes to drive sales during peak periods.
- Trained junior staff members on excellent customer service practices, creating a consistently positive shopping experience.
- Effectively resolved customer complaints by listening actively, empathizing with their concerns, and offering appropriate solutions.
- Managed daily financial transactions, ensuring accurate accounting records and cash handling procedures were followed.
- Applied interpersonal and communication skills to establish selling relationship with customers.
- Collaborated with other staff to support smooth daily operations.
- Researched and ordered new titles to maintain updated store selection.
- Recommended complementary purchases to customers, increasing revenue.
Mentor
Community House
08.2021 - 02.2022
- Worked as a mentor for e-learning with kids ages 5-12, curated and supervised enriching games and group activities while also making sure everyone was abiding by covid-19 guidelines.
- Served as role model for mentees by demonstrating strong values and ethical standards.
- Developed trust-based relationships with mentees through active listening and empathetic communication.
- Adapted mentorship style based on individual mentee needs, enabling tailored interventions that drove better results than one-size-fits-all approaches.
- Assisted youth with homework assignments, sports, and fitness, art and literacy.
- Boosted mentee confidence and skillset with personalized guidance and constructive feedback.
- Helped students develop organizational, time management and study skills.
Customer Service Representative
Petco
08.2019 - 03.2020
- Customer service assistance with pet care and all pet products within the store, proficient assistance with customer orders either online or in person, pet care responsibilities caring for the animals housed in store both morning and night shifts, hourly upkeep with store presentation
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Responded proactively and positively to rapid change.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Education
Medical Coding And Billing Certificate -
College of DuPage
Glen Ellyn, IL05-2026
Diploma -
Hinsdale Central High School
Hinsdale, IL05.2019
Skills
- Book recommendations
- Marketing and promotions
- Store organization
- Merchandise displays
- Product recommendations
- Sales processing
- Book signing events
- Problem-solving
- Attention to detail
- Strong communication and interpersonal skills
- Excellent written and verbal communication
Timeline
Senior Bookseller
Barbara's Bookstore
03.2022 - Current
Mentor
Community House
08.2021 - 02.2022
Customer Service Representative
Petco
08.2019 - 03.2020
Medical Coding And Billing Certificate -
College of DuPage
Diploma -
Hinsdale Central High School
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