Elena Perez
Fort Myers,FL
Summary
Results-driven specialist with a strong focus on precision and efficiency in medical records management. Expertise in facilitating cross-training and ensuring compliance with audit requirements, contributing to improved billing processes and client satisfaction.
Overview
8
8
years of professional experience
Work History
Billing Missing Information Specialist I
NeoGenomics Laboratories
Fort Myers, FL
04.2026 - Current
- Facilitated cross-training in iLab to enhance retrieval of missing client information for streamlined billing processes.
- Managed the process of obtaining medical records to ensure compliance with audit requirements.
- Managed work queues to facilitate correct and timely processing of accessions, supporting operational efficiency.
Medical Records Specialist
NeoGenomics Laboratories
Fort Myers, FL
03.2020 - 04.2026
- Evaluated and optimized electronic medical records systems, guaranteeing precision and regulatory compliance.
- Strengthened client relationships by successfully adapting to a new communication strategy focused on outbound calling.
- Coordinated with clients to request necessary diagnosis codes, supporting efficient payment processing for conducted tests.
- Guided new staff in understanding medical records protocols and system functionalities to support seamless operations.
Order Entry Specialist
NeoGenomics Laboratories
Fort Myers, FL
01.2018 - 03.2020
- Facilitated seamless transfer of patient information between APVX, Telcor, and iLab to maintain accurate records and support billing processes.
- Streamlined communication between departments to enhance collaboration on research projects. Often helping the Error WQ when approached with the opportunity..
- Maintained databases to improve efficiency in data retrieval. Assisted in testing initial phases of iLab to enhance daily productivity.
- Coordinated training sessions for new staff on billing information systems and protocols.
Education
High School Diploma -
Dunbar High School
Fort MyersSkills
- Identifying and correcting preprocessing errors
- Precision and efficiency
- Team-oriented communication abilities
Timeline
Billing Missing Information Specialist I
NeoGenomics Laboratories
04.2026 - Current
Medical Records Specialist
NeoGenomics Laboratories
03.2020 - 04.2026
Order Entry Specialist
NeoGenomics Laboratories
01.2018 - 03.2020
High School Diploma -
Dunbar High School