Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Elena Anast

Shelburne,VT

Summary

Effective communicator with the ability to create an exceptional customer service experience. Proven skills in expanding relationships with business partners in the community and providing timely solutions to their needs. Authorized to work in the US for any employer

Overview

17
17
years of professional experience
1
1
Certification

Work History

Nutrition Services Representative

Essentia Health
03.2023 - Current
  • Assisted patients in placing meal orders through the Room Service.
  • Built sustainable relationships and engaged customers by educating them to make healthy food choices.
  • Identified customers’ needs, clarified information, researched every issue and provided solutions.
  • Met personal/team qualitative and quantitative targets.

Certified Child Sleep Consultant

Self-employed
08.2019 - 05.2022
  • Set up video meetings with the client to go through their situation
  • Built an in-depth understanding of the problems the clients are facing
  • Observed the child’s sleep patterns, and behavior
  • Arranged family sleep goals
  • Developed sleep plans that the family will follow
  • Reviewed sleep plans
  • Supported clients via the phone, and email within the time frame of the contract

Front Desk Representative

Fairfield Inn and Suites by Marriott
04.2018 - 11.2019
  • Handled 20+ daily incoming and outgoing phone calls
  • Greeted and checked-in guests, filled records and billed accordingly
  • Investigated and analyzed client complaints to identify and resolve issues
  • Managed the reservation system and performed booking

Customer Service Representative

Ergo Russ Insurance
11.2008 - 06.2013
  • Counseled prospective clients to determine their insurance needs and discuss any existing coverage questions
  • Resolved client's complaints regarding billing or coverage, and provided refunds when considered appropriate.
  • Guaranteed that appropriate plan changes were made to resolve customer concerns and address further needs
  • Developed productive working relationships with business partners in the community
  • Led the department to the top-selling insurance brand, increasing auto dealer's partners to 150%
  • Awarded yearly bonuses for accomplishing and surpassing sales goals

Education

Master of Arts - Hospitality Management and Tourism

Ural State Pedagogical University
07.2009

Skills

  • Proficient in Microsoft Word, Excel, and PowerPoint
  • Effective communicator and problem-solver
  • Insurance Sales
  • Guest Services
  • Excellent interpersonal skills
  • Photo editing (1 year)
  • Self-disciplined and motivated

Certification

  • Modern technologies in hospitality service
  • June 2017 to July 2017

Languages

Russian - Expert

Timeline

Nutrition Services Representative

Essentia Health
03.2023 - Current

Certified Child Sleep Consultant

Self-employed
08.2019 - 05.2022

Front Desk Representative

Fairfield Inn and Suites by Marriott
04.2018 - 11.2019

Customer Service Representative

Ergo Russ Insurance
11.2008 - 06.2013

Master of Arts - Hospitality Management and Tourism

Ural State Pedagogical University

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