Summary
Overview
Work History
Education
Skills
Timeline
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Elena Ramirez

Chappaqua,NY

Summary

Versatile Pilates Instructor successful at managing diverse fitness classes for beginner, intermediate and advanced students. Skilled in overseeing student needs, updating records, and maintaining safety. Offering many years' experience in meeting the needs of others, a firm grasp of marketing strategies and the desire to help people excel.

Overview

12
12
years of professional experience

Work History

Pilates Instructor

Life Time Chappaqua
Chappaqua, NY
09.2023 - Current
  • Ensured that all equipment was properly maintained and cleaned between classes.
  • Encouraged clients to set realistic goals while helping them stay motivated throughout their journey.
  • Educated clients on the benefits of Pilates, such as improved posture, mobility and strength.
  • Maintained accurate records of client progress, including notes on any modifications needed for each session.
  • Provided feedback to clients regarding their performance during each class session.
  • Performed administrative tasks such as scheduling appointments, collecting payments or managing inventory.
  • Created a welcoming atmosphere in order to make clients feel comfortable in class environment.

Dance Instructor

Life Time Chappaqua
Chappaqua, NY
04.2022 - 09.2024
  • Regularly reviewed music selections for upcoming classes or performances.
  • Developed and implemented dance classes for students between the ages of 3 and 7 years.
  • Communicated regularly with parents regarding student progress and any issues that arise during class time.
  • Encouraged creative expression through improvisation exercises.

Lead Membership Concierge & Facility Operations

Life Time
Chappaqua, NY
07.2023 - 05.2024
  • Managed incoming calls from guests ensuring that all requests were handled efficiently and accurately.
  • Interviewed, hired, and trained new team members for both departments.
  • Conducted daily walk-throughs of the club to ensure all areas were clean and well-stocked.
  • Planned and led monthly meetings for both departments.
  • Collaborated with other leaders around the country to share and learn best practices.

Sales Representative Team Leader

Monat Global Inc.
Chappaqua, NY
08.2018 - 07.2023
  • Resolved customer complaints promptly and professionally.
  • Encouraged team members to exceed individual sales goals.
  • Developed and implemented team strategies to increase sales productivity.
  • Negotiated contracts with customers in order to maximize profits.
  • Implemented incentive programs designed to motivate Sales Representatives.

Membership Concierge

Life Time Chappaqua
Chappaqua, NY
09.2022 - 06.2023
  • Handled complaints from customers in an efficient manner while working towards satisfactory resolutions.
  • Offered personalized concierge services, such as booking complimentary sessions with trainers and spa professionals.
  • Conducted regular inspections of lobby areas to ensure cleanliness is maintained at all times.
  • Processed payments for services rendered using cash register systems or POS terminals when necessary.
  • Assisted with check-in procedures, including confirming class and session reservation details, and providing directions to other areas of the facility.
  • Ensured that all customer complaints were addressed in a timely fashion.
  • Managed incoming calls from guests ensuring that all requests were handled efficiently and accurately.

Ministry Leader

Anchor Point Tampa
Tampa, FL
09.2015 - 12.2018
  • Conducted weekly bible studies, prayer meetings, small groups and church services.
  • Worked closely with senior leaders of the church in developing new ideas and initiatives.
  • Attended conferences and training sessions relevant to ministry leadership roles.
  • Planned fundraising events such as concerts, dinners, auctions to support ministries' needs.
  • Provided spiritual guidance and counseling to members of the congregation.

Campus Ministry Leader

New York City Church of Christ
New York City, NY
06.2012 - 08.2016
  • Organized events for student engagement activities, such as team building exercises.
  • Provided guidance and support to college students.
  • Created lesson plans for weekly Bible study and book clubs.
  • Planned sermons and spoke to 10-500 students in a variety of settings.

Education

Bachelor of Arts - Psychology

Hunter College
New York City
09-2016

Skills

  • Positive reinforcement techniques
  • Client Retention Strategies
  • Sales Strategies
  • Social Media Promotion
  • Group and individual instruction
  • Attention to Detail
  • Flexibility and Adaptability

Timeline

Pilates Instructor

Life Time Chappaqua
09.2023 - Current

Lead Membership Concierge & Facility Operations

Life Time
07.2023 - 05.2024

Membership Concierge

Life Time Chappaqua
09.2022 - 06.2023

Dance Instructor

Life Time Chappaqua
04.2022 - 09.2024

Sales Representative Team Leader

Monat Global Inc.
08.2018 - 07.2023

Ministry Leader

Anchor Point Tampa
09.2015 - 12.2018

Campus Ministry Leader

New York City Church of Christ
06.2012 - 08.2016

Bachelor of Arts - Psychology

Hunter College

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Elena Ramirez