Elena Richardson
Raleigh,NC
Summary
Operations Manager with expertise in project coordination, customer relationship management, and team leadership. Proven success in optimizing operational processes, training staff, and enhancing overall efficiency to meet and exceed customer expectations in the construction industry.
Overview
1
1
Language
3
3
years of professional experience
Work History
Operations Manager
Alejo Gutters LLC
Raleigh, North Carolina
01.2026 - Current
- Oversees estimates, contracts, invoices, payment plans, and project documentation.
- Manage scheduling for three field crews.
- Coordinate 10+ residential construction projects each week.
- Handle high volumes of customer communications with average response under 10 minutes.
- Manage all company finances.
- Serve as liaison between customers, crews, vendors, and subcontractors.
- Improve scheduling and operational efficiency.
- Coordinate meetings, scheduling, payroll tracking, and office operations.
- Handle customer reviews, social media, messages, and online reputation.
- Manage LeadPerfection, Jobber, CompanyCam, RealWork, Google Workspace, and Microsoft Office.
Call Center Sales Associate
Luxury Bath & Kitchens
Raleigh, North Carolina
01.2024 - 01.2025
- Generated qualified sales opportunities through inbound and outbound customer engagement.
- Informed homeowners about product features and service options.
- Maintained accurate customer records within CRM system, facilitating timely and effective sales follow-up.
- Scheduled in-home consultations for residential remodeling projects.
Customer Service & Leadership Experience
- Beyu Café (RDU Airport)
- Mellow Mushroom
- Coach's Neighborhood Grill
- Goldston Dog Grooming
- Developed leadership, communication, scheduling, and customer service skills in fast-paced environments.
Education
High School Diploma -
Chatham Central High School
Bear Creek, NC06-2022
Skills
- Project management
- Construction Operations
- Project Coordination
- Operational efficiency
- Budget Management
- Data management
- Lead Tracking
- SOP Development
- Team Leadership
- Client Engagement
- Customer relationship management
- Team Development
Professional Development
In Progress: OSHA 10, CPR & First Aid, Xactimate Level 1, & Project Management Course
Languages
Spanish
Limited
Timeline
Operations Manager
Alejo Gutters LLC
01.2026 - Current
Call Center Sales Associate
Luxury Bath & Kitchens
01.2024 - 01.2025
Customer Service & Leadership Experience
High School Diploma -
Chatham Central High School