Elena Rivera
San Jose,CA
Summary
I am writing to express my strong interest in the Case Manager position with my extensive experience in providing comprehensive support to individuals in need, I am confident in my ability to make
a positive impact on the lives of your clients and contribute to the success of your organization,
As a dedicated Case Manager with over 6 years of experience, I have developed a deep understanding of the challenges faced by individuals in vulnerable situations. My background in case management and my passion for helping others have equipped me with skills necessary to provide compassionate and effective support.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Client Advocate
Silicon Valley Recovery
07.2023 - 12.2023
- Enhanced client satisfaction by addressing inquiries and resolving issues promptly.
- Streamlined communication channels for improved client relations and timely response to requests.
- Provided support to social service clients in navigating available resources.
- Established strong rapport with clients by maintaining open lines of communication and promptly addressing concerns.
- Assited clients with applying for EED, disability insurance.
- Maintained high levels of client retention with personalized follow-up strategies.
Care Coordinator
Pathway Society Mariposa Lodge
11.2022 - 07.2023
- Used company software and databases to maintain records of services performed and patient conditions.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Built strong relationships with clients to deliver emotional support and companionship.
- Supported patient care excellence via planning and interpretation of programs.
Intership - Substance Counselor
Pathway Society Mariposa Lodge
11.2022 - 06.2023
- Kept accurate and detailed records to track and document client progress.
- Supported and assessed clients struggling with addiction or relationship issues and devised strategies based on client needs.
- Monitored client progress to make necessary adjustments for client success.
- Provided counseling and support to clients with drug and alcohol abuse issues.
Case Manager
Catholic Charities
01.2022 - 11.2022
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Monitored clients' progress and tracked client services to provide crisis interventions.
Residential Services Coordinator
Lifemoves
02.2018 - 01.2022
- Enhanced resident satisfaction by promptly addressing concerns and implementing effective solutions.
- Successfully resolved conflicts among residents through conflict resolution.
- Coordinated activities and events to create safe, positive and inclusive environment.
- Assisted residents in accessing necessary support services such as healthcare providers or mental health professionals.
- Assisted residents with transitioning into new living environment, such as SLE or housing
- Responded to clients inquiries and concerns, offering support and guidance.
Education
No Degree - Alcohol Abuse Counseling
San Jose City College
San Jose, CA06.2023
Skills
- Telephone Etiquette
- Interpersonal Skills
- Treatment Plan Reviews
- Time Management
- Client Relationship Building
- Collaboration and Teamwork
- Case Management
- Certified in CPR/AED
- Community Resource Navigation
- Goal Setting
- Coping Techniques
Certification
- SUD Substance Abuse Counselor
Timeline
Client Advocate
Silicon Valley Recovery
07.2023 - 12.2023
Care Coordinator
Pathway Society Mariposa Lodge
11.2022 - 07.2023
Intership - Substance Counselor
Pathway Society Mariposa Lodge
11.2022 - 06.2023
Case Manager
Catholic Charities
01.2022 - 11.2022
Residential Services Coordinator
Lifemoves
02.2018 - 01.2022
No Degree - Alcohol Abuse Counseling
San Jose City College
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