Demi Shaffer
North Miami,FL
Summary
Earnest individual with experience in human services field providing support and guidance to individuals in need. Strong understanding of effectively working with people from diverse backgrounds. Passionate about helping others access needed services.
Overview
3
3
years of professional experience
Work History
Client Advocate
The MJ Companies
02.2024 - 08.2024
- Developed relationships with clients to ensure satisfaction and loyalty
- Maintained accurate records of client accounts and policy information
- Analyzed statistical data related to insurance claims, costs, trends, and other factors
- Developed and maintained complex spreadsheets to track client enrollment, claims processing, and financial transactions, ensuring accuracy and compliance with regulatory requirements
- Prepared detailed reports for upper management on account performance
- Explained complex policy provisions to customers in clear manner
- Organized training sessions for new hires, promoting professional growth and job proficiency.
- Improved client onboarding process by streamlining documentation and implementing orientation sessions.
District Manager
ADP
06.2023 - 01.2024
- Supervised various locations, enforcing high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
- Achieved consistent revenue growth by identifying new business opportunities and expanding existing client base within the district.
Beverage Cart Attendant
Grayhawk Golf Course
10.2022 - 06.2023
- Greeted guests with friendliness and professionalism
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations
- Stocked beverage cart fully to engage in rounds on golf course
- Tabulated sales to reconcile with cash, checks and credit card transactions to close out cart daily
- Attended to Grayhawk guests to furnish food and beverage items
- Completed daily side work assigned by manager
- Effectively multitasked within fast-paced environment.
- Operated POS system to facilitate cash and credit transactions and refunds.
- Assisted in training new Beverage Cart Attendants, sharing best practices for successful interactions with golf course guests.
Marketing/Corporate Human Resources Intern
Berkshire Hathaway
05.2022 - 05.2023
- Collected and reported on customer demographics, preferences and buying habits to help marketing teams target strategies
- Managed social media marketing campaigns for a small local business
- Created engaging content for email marketing campaigns targeting a specific demographic
- Assisted in organizing and promoting a successful product launch event, gaining hands-on experience in event planning and execution
- Supported various program activities, assisting with administrative tasks
- Collaborated with stakeholders in creating marketing and branding materials.
- Accurately calculated and processed expenses during and after events.
- Improved communication within the organization through the creation of an internal newsletter.
- Maintained status reports for client projects.
Marketing and Communications Coordinator Intern
Restoration Hardware
09.2021 - 02.2022
- Analyzed campaign performance data to identify areas for improvement and optimize future strategies.
- Collaborated with cross-functional teams to ensure consistent messaging across all marketing channels.
- Successfully pitched new marketing ideas to executive leadership for implementation in future campaigns.
- Oversaw the creation of visually appealing marketing materials, including brochures, banners, and sales collateral.
- Developed engaging email marketing campaigns that led to increased open rates and click-through rates.
- Maintained detailed project schedules ensuring timely completion of deliverables from multiple stakeholders.
Sales Representative
Ecoshield
05.2021 - 08.2021
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Conducted product demonstrations to educate over 500 customers on features, benefits, and competitive advantages.
- Cultivated deep understanding of product features to answer questions and overcome objections.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Provided exceptional customer service through active listening, problem-solving, and maintaining a friendly demeanor.
Education
Bachelor of Science - Marketing And Human Resource Managment
Arizona State University
Tempe, Arizona05.2023
Skills
- Strategic planning
- Excellent Communication
- Market research
- Social media management
- Digital marketing
- Time management
- Attention to detail
- Problem-solving
- Telephone Etiquette
- Client Relationship Building
Timeline
Client Advocate
The MJ Companies
02.2024 - 08.2024
District Manager
ADP
06.2023 - 01.2024
Beverage Cart Attendant
Grayhawk Golf Course
10.2022 - 06.2023
Marketing/Corporate Human Resources Intern
Berkshire Hathaway
05.2022 - 05.2023
Marketing and Communications Coordinator Intern
Restoration Hardware
09.2021 - 02.2022
Sales Representative
Ecoshield
05.2021 - 08.2021
Bachelor of Science - Marketing And Human Resource Managment
Arizona State University
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