Hailey Hill
Battle Creek,MI
Summary
Experienced professional with a Bachelor of Arts degree in Organizational Communication and a minor in Entrepreneurship and Innovation from Michigan State University. Dedicated to improving workplace quality and fostering positive change within organizations. Skilled in communication, strategic thinking, and entrepreneurship. Eager to apply knowledge and experience to drive meaningful impact in a dynamic work environment.
Overview
8
8
years of professional experience
Work History
Client Advocate
GREENPATH FINANCIAL WELLNESS
10.2024 - Current
- Established strong rapport with clients by maintaining open lines of communication and promptly addressing concerns.
- Educated clients on available resources, guiding them through processes to achieve desired outcomes more efficiently.
- Managed a diverse portfolio of clients, tailoring advocacy strategies to suit individual needs and preferences.
- Facilitated communication between clients and other service providers.
- Utilized time management strategies effectively while working remotely, balancing workload demands with personal responsibilities at home.
- Displayed excellent multitasking abilities, managing simultaneous tasks while maintaining a high level of accuracy and attention to detail.
Human Resources Coordinator
LENS LEARNING CENTER
01.2023 - 04.2023
- Maintained human resources information system and kept employee files up to date and accurate.
- Handled employee and customer inquiries and complaints regarding policy and benefits issues.
- Assisted with the recruitment process by posting job ads.
- Established solid relationships between departments by providing well-rounded support across various teams.
- Facilitated open communication channels between employees and management, resolving conflicts swiftly when needed.
- Improved internship experience by efficiently managing assigned tasks and meeting deadlines.
Clerical aid
MSU FOOD STORES
09.2019 - 05.2020
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Reduced errors in data entry tasks by double-checking work before submission or distribution.
- Handled confidential documents with discretion to protect sensitive company information.
- Ensured timely delivery of internal mail packages, securing a consistent flow of information among departments.
- Managed correspondence, including emails and phone calls, to maintain clear communication between clients and colleagues.
Supervisor
NCG CINEMA
08.2016 - 02.2018
- Oversaw daily department operations, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
Education
Bachelor of Arts - Organizational Communication, Entrepreneurship and Innovation
Michigan State University
East Lansing, MI05.2023
High school or equivalent -
Battle Creek Central Highschool
Battle Creek, MI06.2018
Communication, sociology, psychology
Kellogg Community College
Battle Creek, MI05.2018
Skills
- Customer service
- Detail oriented
- Team member
- Critical thinking
- Multitasking
- Leadership
- Scheduling
- Effective communication
- Time management
- Telephone Etiquette
- Paperwork assistance
- Maintaining Client Records
Timeline
Client Advocate
GREENPATH FINANCIAL WELLNESS
10.2024 - Current
Human Resources Coordinator
LENS LEARNING CENTER
01.2023 - 04.2023
Clerical aid
MSU FOOD STORES
09.2019 - 05.2020
Supervisor
NCG CINEMA
08.2016 - 02.2018
High school or equivalent -
Battle Creek Central Highschool
Bachelor of Arts - Organizational Communication, Entrepreneurship and Innovation
Michigan State University
Communication, sociology, psychology
Kellogg Community College
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