- Interested in education, language learning, and cultural exchange Enjoy working with people from diverse backgrounds and supporting communication across cultures Passionate about creating a positive and supportive environment for learning and personal growth
- Interior Design
- Crafting and DIY Projects
- Blogging
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Avid Reader
Elena Ross
Substitute Teacher Candidate
Bunnell,FL
Summary
Reliable and adaptable professional with experience in customer service, caregiving, and international operations. Strong communication, patience, and organizational skills developed through working in fast-paced and multicultural environments.
Passionate about education and currently pursuing TEFL certification. Known for building trust quickly, maintaining a calm and supportive presence, and working effectively with people of diverse backgrounds.
Fluent in English, Russian, and Turkish, with the ability to support and connect with students from different cultures. Committed to creating a positive, structured, and safe learning environment as a substitute teacher.
Overview
10
10
years of professional experience
1
1
Certification
3
3
Languages
Work History
Private Caregiver
Jan Martin Brock
Ormond Beach, FL
08.2024 - 03.2026
- Maintained clean, safe, and well-organized patient environment.
- Monitored vital signs and reported any abnormalities to healthcare providers promptly.
- Transported patients via wheelchair to and from rehabilitation and daily activities.
- Improved patient nutrition by preparing healthy meals tailored to dietary restrictions and preferences.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Managed patient medications, ensuring accurate dosages and timely administration.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided safe mobility support to help patients move around personal and public spaces.
- Enhanced patient comfort by providing compassionate and attentive personal care.
- Maintained a safe and clean environment, reducing the risk of infection or injury.
- Documented vitals, behaviors, and medications in client medical records.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Provided emotional support and companionship to patients, promoting overall wellbeing.
Customer Service Representative
NC LOGISTICS LLC (NetCost Market)
Brooklyn, NY
10.2023 - 06.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Improved resolution time with effective problem-solving for customer complaints.
Procurement Specialist
Limak Marashstroy (LMS Group)
12.2021 - 12.2022
- Tracked purchase orders and followed up with vendors and carriers to support timely deliveries.
- Developed and maintained detailed records of all procurement activities for accurate tracking and reporting purposes.
- Maintained up-to-date database of suppliers, vendors and contracts to support accurate recordkeeping.
- Established relationships with vendors and suppliers to streamline procurement operations.
- Coordinated purchasing activities for residential, commercial, and infrastructure developments, including high-rise complexes and airport projects
- Sourced and evaluated suppliers to ensure quality, cost-efficiency, and timely delivery
- Prepared and processed purchase orders in accordance with project specifications and company standards
- Negotiated pricing, contracts, and delivery terms with vendors and international suppliers
- Monitored inventory levels and ensured continuous supply of critical materials to avoid project delays
- Collaborated with engineering, project management, and logistics teams to align procurement with project timelines
- Reviewed technical documentation and specifications for M&E systems to ensure accurate purchasing
- Tracked orders, shipments, and deliveries across multiple construction sites throughout Russia
- Maintained procurement records, supplier databases, and documentation for auditing and reporting purposes
- Resolved supply chain issues, delays, and discrepancies in a timely manner
Procurement Specialist
Ronessans Constraction
08.2016 - 12.2021
- Facilitated transparent bidding processes for supplier selection, ensuring fairness and adherence to established guidelines.
- Negotiated favorable contracts with vendors for long-term supply agreements, securing stable pricing and reliable product availability.
- Researched and identified potential new suppliers to increase vendor base.
- Coordinated closely with finance teams to monitor budgets and cash flow implications related to procurement activities.
- Coordinated purchasing activities for residential, commercial, and infrastructure developments, including high-rise complexes and airport projects
- Sourced and evaluated suppliers to ensure quality, cost-efficiency, and timely delivery
- Prepared and processed purchase orders in accordance with project specifications and company standards
- Negotiated pricing, contracts, and delivery terms with vendors and international suppliers
- Monitored inventory levels and ensured continuous supply of critical materials to avoid project delays
- Collaborated with engineering, project management, and logistics teams to align procurement with project timelines
- Reviewed technical documentation and specifications for M&E systems to ensure accurate purchasing
- Tracked orders, shipments, and deliveries across multiple construction sites throughout Russia
- Maintained procurement records, supplier databases, and documentation for auditing and reporting purposes
- Resolved supply chain issues, delays, and discrepancies in a timely manner
Education
Master of Science - Organization Manager
Russian International Academy of Tourism
Moscow09-2006
Skills
* Strong Communication Skills
* Multilingual (English, Russian, Turkish)
* Patience & Emotional Intelligence
* Classroom Management Support
* Organization & Time Management
* Adaptability in Fast-Paced Environments
* Problem-Solving & Conflict Resolution
* Team Collaboration
* Attention to Detail
* Basic Instructional Support
* Cultural Awareness & Sensitivity
Certification
TEFL (Teaching English as a Foreign Language)
Interests
Timeline
TEFL (Teaching English as a Foreign Language)
03-2026
Private Caregiver
Jan Martin Brock
08.2024 - 03.2026
Customer Service Representative
NC LOGISTICS LLC (NetCost Market)
10.2023 - 06.2024
Procurement Specialist
Limak Marashstroy (LMS Group)
12.2021 - 12.2022
Procurement Specialist
Ronessans Constraction
08.2016 - 12.2021
Master of Science - Organization Manager
Russian International Academy of Tourism