Summary
Overview
Work History
Education
Skills
Timeline
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Elena Salinas

Braintree,MA

Summary

Seasoned Inflight Operations Manager with a proven track record 0f 44 years at American Airlines, enhancing team performance and ensuring regulatory compliance. Expert in operational coordination and customer service, I excel in problem-solving and effective communication.

Overview

43
43
years of professional experience

Work History

Inflight Operations Manager

American Airlines
10.2017 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Cross-trained existing employees to maximize team agility and performance.
  • Ensured compliance with industry regulations, maintaining a safe working environment for staff members.

Flight Service Manager

American Airlines
01.2011 - 09.2017
  • Led in-flight emergency response efforts, coordinating with crew members to ensure the safety of all passengers onboard.
  • Coordinated with ground staff during irregular operations, facilitating quick resolutions for delayed or canceled flights.
  • Created a positive working environment
  • through open communication channels and collaborative problem-solving techniques.
  • Evaluated performance of flight attendants through regular assessments, providing constructive feedback.
  • Delivered exceptional service to VIP passengers, ensuring their comfort and satisfaction throughout the travel experience.
  • Mentored new hires within the team, providing guidance on company culture and best practices for delivering exemplary service.
  • Conducted cabin safety checks, (check-rides,) maintaining compliance with FAA regulations and airline policies.
  • Support and counsel flight attendants in safety. policies, procedures and customer service.
  • Collaborated with other managers to organize and coordinate Indoctrination of new hire flight attendants, including base visits and graduation.
  • Primary Market Manager for Hawaiian Islands (DFW) and Market Manager for Paris flight. (BOS) with emphasis on catering issues and creating a working relationship with HNL/OGG stations.

Flight Service Manager-On-Duty

American Airlines
01.2012 - 01.2014


  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Supervise, coordinate and support flight attendants assure compliance of Company and FAA policies, procedures and regulations.
  • Assist with all reassignments and medical emergencies.
  • Handled all scheduling for the three Operations areas including ramping schedule.
  • Worked in DFW Tower as Flight Service coordinator.

Flight Service Manager-On-Duty

American Airlines
06.2009 - 01.2011
  • Worked in the operational role in the operation with other departments for a smooth boarding experience, assuring flight attendants had all tools needed.
  • Worked as flight attendant when needed for staffing.
  • Close watch over operation, to assure all flight attendants had signed in for their trips.

Reservation Sales/Passenger Service Agent

American Airlines
04.1982 - 05.2009
  • Resolved passenger issues with empathetic communication and effective problem-solving techniques.
  • Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.
  • Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
  • Assisted passengers with special needs, ensuring a comfortable and positive travel experience.
  • Efficiently processed travel documents, verifying identification accuracy according to security protocols before boarding flights.
  • Checked in luggage and confirmed all carry-on items met federal guidelines.
  • Announced flight status updates and information about gate changes over PA system.

Education

No Degree - Psychology

Quincy College
Quincy, MA

Skills

    Related Work Experience

  • Excellent interpersonal and customer service skills
  • Extensive operational knowledge including tower operations
  • Problem solving and work effectively under constraints
  • Flight Attendant Qualifications: 767/757/737/S80/Airbus/IPE

Timeline

Inflight Operations Manager

American Airlines
10.2017 - Current

Flight Service Manager-On-Duty

American Airlines
01.2012 - 01.2014

Flight Service Manager

American Airlines
01.2011 - 09.2017

Flight Service Manager-On-Duty

American Airlines
06.2009 - 01.2011

Reservation Sales/Passenger Service Agent

American Airlines
04.1982 - 05.2009

No Degree - Psychology

Quincy College

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Elena Salinas