Elena Salinas
Braintree,MA
Summary
Seasoned Inflight Operations Manager with a proven track record 0f 44 years at American Airlines, enhancing team performance and ensuring regulatory compliance. Expert in operational coordination and customer service, I excel in problem-solving and effective communication.
Overview
43
43
years of professional experience
Work History
Inflight Operations Manager
American Airlines
Boston, MA
10.2017 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Cross-trained existing employees to maximize team agility and performance.
- Ensured compliance with industry regulations, maintaining a safe working environment for staff members.
Flight Service Manager
American Airlines
Boston, MA/Dallas Ft. Worth/NYC
01.2011 - 09.2017
- Led in-flight emergency response efforts, coordinating with crew members to ensure the safety of all passengers onboard.
- Coordinated with ground staff during irregular operations, facilitating quick resolutions for delayed or canceled flights.
- Created a positive working environment
- through open communication channels and collaborative problem-solving techniques.
- Evaluated performance of flight attendants through regular assessments, providing constructive feedback.
- Delivered exceptional service to VIP passengers, ensuring their comfort and satisfaction throughout the travel experience.
- Mentored new hires within the team, providing guidance on company culture and best practices for delivering exemplary service.
- Conducted cabin safety checks, (check-rides,) maintaining compliance with FAA regulations and airline policies.
- Support and counsel flight attendants in safety. policies, procedures and customer service.
- Collaborated with other managers to organize and coordinate Indoctrination of new hire flight attendants, including base visits and graduation.
- Primary Market Manager for Hawaiian Islands (DFW) and Market Manager for Paris flight. (BOS) with emphasis on catering issues and creating a working relationship with HNL/OGG stations.
Flight Service Manager-On-Duty
American Airlines
Dallas Ft. Worth
01.2012 - 01.2014
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Supervise, coordinate and support flight attendants assure compliance of Company and FAA policies, procedures and regulations.
- Assist with all reassignments and medical emergencies.
- Handled all scheduling for the three Operations areas including ramping schedule.
- Worked in DFW Tower as Flight Service coordinator.
Flight Service Manager-On-Duty
American Airlines
Boston, MA
06.2009 - 01.2011
- Worked in the operational role in the operation with other departments for a smooth boarding experience, assuring flight attendants had all tools needed.
- Worked as flight attendant when needed for staffing.
- Close watch over operation, to assure all flight attendants had signed in for their trips.
Reservation Sales/Passenger Service Agent
American Airlines
BDL/DFW/RDU/MCO
04.1982 - 05.2009
- Resolved passenger issues with empathetic communication and effective problem-solving techniques.
- Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Assisted passengers with special needs, ensuring a comfortable and positive travel experience.
- Efficiently processed travel documents, verifying identification accuracy according to security protocols before boarding flights.
- Checked in luggage and confirmed all carry-on items met federal guidelines.
- Announced flight status updates and information about gate changes over PA system.
Education
No Degree - Psychology
Quincy College
Quincy, MASkills
- Excellent interpersonal and customer service skills
- Extensive operational knowledge including tower operations
Related Work Experience
- Problem solving and work effectively under constraints
- Flight Attendant Qualifications: 767/757/737/S80/Airbus/IPE
Timeline
Inflight Operations Manager
American Airlines
10.2017 - Current
Flight Service Manager-On-Duty
American Airlines
01.2012 - 01.2014
Flight Service Manager
American Airlines
01.2011 - 09.2017
Flight Service Manager-On-Duty
American Airlines
06.2009 - 01.2011
Reservation Sales/Passenger Service Agent
American Airlines
04.1982 - 05.2009
No Degree - Psychology
Quincy College