ELENA SANT
Fort Myers,FL
Summary
Experienced Pharmacy Operations Manager with 35 years of experience combined in retail, specialty, and infusion pharmacy services. Highly organized and experienced in providing a quality experience in the care for every customer with over 20 years' experience in pharmacy intake, authorizations, and insurance processing. I am looking for new opportunities to advance in my career.
Overview
37
37
years of professional experience
Work History
OPERATIONS MANAGER
EVENTUS RX
Fort Myers, FL
11.2018 - Current
- One of three team members to facilitate the start and opening of Eventus Rx.
- Manages Specialty Intake team for referral processing, authorizations and insurance verification for Specialty pharmacy and all 7 Mosaic centers in Florida
- Collaborate with pharmacy managers to plan and implement pharmacy workflow and process
- Manages all pharmacy administration teams responsible for billing confirmation and claim adjudication for pharmacy and Mosaic billing
- Manages team responsible for patient registration with copay assistance program or collecting copays for services when appropriate
- Developed initiatives for process improvement and reviewed and assessed ongoing operations.
- Guided employees on understanding and meeting changing customer needs and expectations.
- Evaluated and enhanced workflow to implement best practices, reduce costs and increase staff motivation and satisfaction.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Tracked and replenished inventory to maintain par levels.
PHARMACY OPERATIONS SUPPORT MANAGER
BARNES HEALTHCARE SERVICES
04.2013 - 10.2018
- One of three team members to facilitate the implementation of CPR+ for Pharmacy and HME services by communicating objectives across teams and departments assigning multiphase activities to appropriate personnel and coordinating time lines to ensure a successful launch
- Manages CPR+ Data Integrity Support team for entire company database for Pharmacy and HME division
- Responsibilities included adhering to all standards required by company policy, state and pharmacy USP797 regulations including Accrediting bodies of ACHC and URAC
- Manages Infusion and Specialty Intake team for referral processing, authorizations and insurance verification for three infusion pharmacies and one specialty pharmacy
- Manages all pharmacy administration teams responsible for billing confirmation and claim adjudication for pharmacy billing for three infusion pharmacies and one specialty pharmacy
- Responsible for patient registration with copay assistance programs or collecting copays for services when appropriate
- Collaborate with pharmacy managers to plan and implement pharmacy workflow and processes
- Assist with hiring and training of new pharmacy staff for all four pharmacies
- Effectively communicate with employees and upper management to ensure complete care of customers
- CPR+ Super User
- Experienced in word and excel
- Record processing and management
- Knowledge of Pharmaceutical products
- Proficiency in data processing.
PHARMACY OPERATIONS MANAGER - VALDOSTA INFUSION PHARMACY
BARNES HEALTHCARE SERVICES
08.1995 - 04.2003
- Managed all pharmacy technicians
- Managed all intake staff
- Responsible for managing all operating costs associated with Valdosta infusion pharmacy division within required budget
- Managed all front and back end workflow processes including customer referral process, authorizations, copay assistance, billing and collecting for Valdosta Infusion pharmacy services
- Responsibilities included adhering to all standards required by company policy, state and pharmacy regulations including JCAHO and ACHC.
PHARMACY TECHNICIAN - VALDOSTA INFUSION PHARMACY
BARNES HEALTHCARE SERVICES
08.1995 - 09.1996
- Compounded IV preparations as directed by physician orders
- Responsible for ordering all drugs and supplies for Valdosta infusion and Valdosta nursing services
- Processed, adjudicated and dispensed approximately 25 prescriptions daily for infusion division
- Provided all required orders and billing documentation for proper billing and approval for pharmacy services.
PHARMACY TECHNICIAN
SOUTH GEORGIA MEDICAL CENTER
02.1992 - 08.1995
- Compounded IV preparations as directed by physician orders and pharmacist instruction
- Monitored inventory control system to ensure stock rotation and current expiration dates
- Received, processed and dispensed an average of 500 prescriptions per day.
PHARMACY TECHNICIAN
UNITED STATES AIR FORCE
06.1987 - 10.1991
- Accurately processed and dispensed approximately 1000 prescriptions daily
- Received incoming inventory and verified quantities against shipping paperwork
- Recorded patient information in data system and consulted records for every transaction to ensure safety and health of customers.
Education
Pharmacy Technician Certificate -
SHEPPARD AFB TECHNICAL TRAINIING SCHOOL
08.1987
High School Diploma -
LOWNDES HIGH SCHOOL
06.1987
CPHT -
National Pharmacy Technician Certification
RPHT
FLORIDA AND GEORGIASkills
- Clear Communication Skills
- Interpersonal Relations
- Problem Resolution abilities
- Pharmacy Claim processing
- CPR Super User
- Experienced in word and excel
- Record processing and management
- Knowledge of Pharmaceutical products
- Proficiency in data processing
Timeline
OPERATIONS MANAGER
EVENTUS RX
11.2018 - Current
PHARMACY OPERATIONS SUPPORT MANAGER
BARNES HEALTHCARE SERVICES
04.2013 - 10.2018
PHARMACY OPERATIONS MANAGER - VALDOSTA INFUSION PHARMACY
BARNES HEALTHCARE SERVICES
08.1995 - 04.2003
PHARMACY TECHNICIAN - VALDOSTA INFUSION PHARMACY
BARNES HEALTHCARE SERVICES
08.1995 - 09.1996
PHARMACY TECHNICIAN
SOUTH GEORGIA MEDICAL CENTER
02.1992 - 08.1995
PHARMACY TECHNICIAN
UNITED STATES AIR FORCE
06.1987 - 10.1991
Pharmacy Technician Certificate -
SHEPPARD AFB TECHNICAL TRAINIING SCHOOL
High School Diploma -
LOWNDES HIGH SCHOOL
CPHT -
National Pharmacy Technician Certification
RPHT
Similar Profiles
Sharmel Little FNP-BCSharmel Little FNP-BC
Family Nurse Practitioner/Psych Med Provider at Eventus WholeHealthFamily Nurse Practitioner/Psych Med Provider at Eventus WholeHealth
Melissa ParkerMelissa Parker
Nurse Practitioner at Eventus Whole HealthNurse Practitioner at Eventus Whole Health
Andrea BakerAndrea Baker
Clinical Assistant at Eventus WholehealthClinical Assistant at Eventus Wholehealth
FRANCES SAYRESFRANCES SAYRES
High School Mathematics Teacher at Labelle High SchoolHigh School Mathematics Teacher at Labelle High School
Alivia CocchiolaAlivia Cocchiola
Sales Associate at Designer Brands Inc. (DSW)Sales Associate at Designer Brands Inc. (DSW)