Open To Work
Elena Serrano
Fresno,CA
Work Preference
Summary
Dynamic and detail-oriented professional with extensive experience at Personify Health, excelling in time-sensitive processing and document management. Proven ability to enhance customer relationships and maintain operational efficiency. Adept at data entry accuracy and effective communication, ensuring compliance and addressing complex issues with enthusiasm and dedication.
Overview
15
15
years of professional experience
Work History
Senior Administrative Support Specialist
Personify Health
01.2014 - 02.2026
- Processed high volume member requests for time-sensitive insurance correspondence, ensuring timely communication and member satisfaction.
- Provided dependable support in resolving complex issues and meeting departmental needs, enhancing overall team effectiveness.
- Maintained accurate records and documentation to ensure compliance and operational efficiency.
- Leveraged El Dorado, Smartsheet, and Microsoft Excel to streamline workflow, contributing to improved operational efficiency.
Team Associate
Walmart
12.2012 - 01.2014
- Assisted customers with shopping inquiries and provided product information to enhance satisfaction.
- Maintained clean, organized environment to support positive customer experiences.
- Responded to phone inquiries about product details and stock availability to ensure informed purchasing decisions.
Support Driver
UPS
01.2011 - 12.2012
- Ensured timely delivery of packages to enhance customer satisfaction. to enhance customer satisfaction in Tower District area.
- Cultivated positive customer relationships through attentive and professional service.
- Loaded and unloaded packages efficiently at various locations.
Education
High School -
Roosevelt High School
Fresno, CA01-2009
Skills
- Records organization
- Data entry accuracy
- Time-sensitive processing
- Process optimization
- Customer relationship management
- Customer relations
- Attention to detail
- Adaptability
- Team collaboration
- Effective communication
- Customer relations
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Senior Administrative Support Specialist
Personify Health
01.2014 - 02.2026
Team Associate
Walmart
12.2012 - 01.2014
Support Driver
UPS
01.2011 - 12.2012
High School -
Roosevelt High School