Hi, I’m
Shenell White
Locust Grove,GA
Summary
Driven and resourceful administrative professional with experience assisting high-achieving executives. Analytical problem solver with talent for thinking outside the box for creative solutions. Successfully manages high-volume workloads in rapidly changing environments.
Overview
13
years of professional experience
1
Certification
Work History
Morehouse College, VP Of Academic AffairsAtlanta, GA
Senior Administrative Support Specialist
08.2019 - 10.2022
Job overview
- Oversaw full contract administration processes for over $1M in yearly service and material purchases.
- Managed over 100 monthly invoices for organization of 30 people and maintained accurate processing and verification.
- Handled on-boarding process for over 100 newly hired employees, which included virtual training.
- Created and maintained document organization systems and effectively implemented digital solutions.
- Developed recordkeeping systems for student records and college documents to optimize operations and reduce project lags using project management software.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
Morehouse College, Human ResourcesAtlanta, GA
LinkedIn Administrator
03.2022 - 10.2022
Job overview
- Improved customer service rating 90% by training 50 new employees on proper phone handling techniques.
- Assigned and scheduled LinkedIn courses to increase customer service opportunities for over 50 employees.
Follow Your Bliss, Self-employedAtlanta, GA
Accountability Coach
02.2019 - Current
Job overview
- Guided and coached over 75 participants to successfully launch new products, business, life and career changes.
- Encouraged clients to set and achieve reasonable goals on weekly basis.
- Established clients with available resources to improve plan success.
Career Education CorporationDunwoody, GA
National Admissions Advisor
10.2016 - 10.2018
Job overview
- Successfully assisted over 100 students weekly through admissions process in compliance with all applicable federal and state regulations, school policies and procedures, and accrediting standards and requirements.
- Consistently achieved expected goals and objectives of suite of quantitative and qualitative metrics with 75% call conversion
NordstromDunwoody, GA
Customer Care Specialist
06.2015 - 10.2016
Job overview
- Helped large over 100 customers every day with positive attitude and focus on customer satisfaction.
- Defused customer concerns with exceptional conflict and problem resolution skills.
Orkin Pest ControlCovington, GA
Customer Care Center Supervisor
12.2013 - 07.2015
Job overview
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Managed department call volume of over 100 calls per day and coordinated department schedules to maximize coverage during peak hours
Education
Georgia State University Atlanta, Ga
Bachelor of Arts from Psychology
05.2013
Skills
- Advanced MS Office Suite Proficiency
- Project Management
- Calendar Management
- Travel Arrangement Coordination
- Multiple Priorities Management
- Data Research and Compilation
- Bookkeeping and Basic Accounting
Certification
- PMP - Project Management Professional
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
LinkedIn Administrator
Morehouse College, Human Resources
03.2022 - 10.2022
Senior Administrative Support Specialist
Morehouse College, VP Of Academic Affairs
08.2019 - 10.2022
Accountability Coach
Follow Your Bliss, Self-employed
02.2019 - Current
National Admissions Advisor
Career Education Corporation
10.2016 - 10.2018
Customer Care Specialist
Nordstrom
06.2015 - 10.2016
Customer Care Center Supervisor
Orkin Pest Control
12.2013 - 07.2015
Georgia State University
Bachelor of Arts from Psychology
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