Elena Sevier

• Enhanced teamwork, collaborated with colleagues to share knowledge and improve overall store performance and revenue growth.
• Assisted customers in setting up new devices, transferring data, and troubleshooting technical issues as needed.
• Contributed to a positive work culture by actively participating in team meetings, sharing ideas, and supporting colleagues.

• Monitored system and application availability and performance information to support efficient operation.
• Troubleshot system stoppages and determined best course of action to maintain system up-time.
• Installed, configured, tested and maintained operating systems, application software, and system management tools.
• Received and analyzed network alerts from various sources within the systems that we are required to maintain, and determined possible causes of the alerts.

• Managed cabling, wireless routers, and telephone systems for data communications networks.
• Diagnosed and resolved hardware, software and network problems and replaced defective components.
• Troubleshot hardware and software to determine and rectify network problems.
• Evaluated security measures and made recommendations to management for upgrades and changes.
• (Letter of Recommendation included at end of resume)

• Worked with the Alabama National Guard's Defense Cyber Operations Element
• Maintained database systems to track and analyze operational data.
• Focused on fundamentals, safety, security and personal and skill development.

2024 Cyber Shield

• Performed analysis of log files collected within a SIEM (e.g., individual host logs, network traffic logs, firewall logs, and intrusion detection system [IDS] logs) to identify possible threats to network security
• Used cyber defense tools for continual monitoring and analysis of system to identify malicious activity
• Analyzed identified malicious activity to determine weaknesses exploited, exploitation methods, effects on system and information

2024 State Election Support

• Maintained building safety and security when opening and closing facility.
• Oversaw security and information retention policies and practices according to internal and government-ordered standards.