Elena Singer
Naples,FL
Summary
Knowledgeable retail professional ready to take the next step. Driven to foster top performance and committed to service excellence. Ready to learn new skills from a dynamic team and bring value through retail experience.
Overview
15
15
years of professional experience
Work History
Key Holder
Once Upon A Child
02.2023 - 05.2024
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Manager
Plato's Closet
07.2010 - 12.2022
- Developed and maintained relationships with customers and suppliers through account development.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Established team priorities, maintained schedules and monitored performance.
- Developed detailed sales goals based on broad guidance and direction.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Managed store organization, maintenance, and purchasing functions
- Exceeded sales goals by over 30% in 2019 and accomplished business objectives
Intern
USO of Metropolitan Washington
06.2009 - 08.2010
- Responsible for program management of ticket donations for events
- Created extensive excel spread sheets to track tickets
- Ordered supplies and tracked supply expenses for all administrative staff
- Coordinated activities of volunteer staff
- Co-designed and created new entertainment lounge for military
- Assisted in event planning for special events (i.e. Christmas Gifts for families of deployed military)
- Assisted President, Vice President, and Secretary of USO in administrative duties
Education
Bachelor of Science - Business Administration And Management
Post University
Waterbury, CT01.2019
Skills
- Business Administration
- Inventory Control
- Employee Scheduling
- Staff Recruitment
- Operations Management
- Customer Service
- Marketing strategy
- Team training and development
Timeline
Key Holder
Once Upon A Child
02.2023 - 05.2024
Manager
Plato's Closet
07.2010 - 12.2022
Intern
USO of Metropolitan Washington
06.2009 - 08.2010
Bachelor of Science - Business Administration And Management
Post University
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