Summary
Overview
Work History
Education
Skills
bilingue
Timeline
Generic

Elena Souki

Lake Worth,FL

Summary

Dependable shift leader successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.

Caring Server Shift Leader known for providing exceptional staff morale and exemplary customer service. Ready to address and resolve all conflicts in support of business goals and return patronage. Firm believer in holistic customer and employee care focused on positive experiences for both workers and diners.

Versatile Server with extensive experience in fast-paced locations. Coordinates service efforts for settings ranging from large banquets to casual dining rooms. Provides structured service and work plans, balancing needs of patrons and team members.

Flexible Server Shift Leader equally comfortable going hands-on in busy dining rooms or managing dozens of wait staff personnel and associated logistics. Thrives in high-volume environments. Passionate about providing positive experiences for customers and employees alike.

Motivated shift leader with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Organized shift leader with experience in server restaurant environments. Effective creator of service structures with thoughtful organization. Efficient house manager and facilitator of rapid table turnover, boosting volume and increasing sales opportunities. Communicative waitress dedicated to providing elevated service and providing unforgettable guest experiences. Creative floor leader offering experience providing service to large numbers of dinner guests at popular, fast-casual restaurants. Detailed organizer of service operations with versatility in stressful circumstances.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

2
2
years of professional experience

Work History

Server Shift Leader

Sabor Latino Bar & Grille
12.2022 - Current
  • Cultivated warm relationships with regular customers.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Bartender

Don Ramon Restaurant
10.2021 - 12.2022
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.

Education

High School Diploma -

Kalil Gibran
Venezuela
07.2019

No Degree - Costumer Service

School of Gastronomy And Service
Venezuela
03.2019

Skills

  • Time Estimates
  • Cool Under Pressure
  • Staff Schedule Administration
  • Guest Satisfaction

bilingue

Spanish and English 

Timeline

Server Shift Leader

Sabor Latino Bar & Grille
12.2022 - Current

Bartender

Don Ramon Restaurant
10.2021 - 12.2022

High School Diploma -

Kalil Gibran

No Degree - Costumer Service

School of Gastronomy And Service
Elena Souki