Elena Steward
Centreville,VA
Summary
A seasoned IT Project Manager with 11 years of experience adept at concurrently managing multiple projects such as software development, complex hardware and software installations, circuit provisioning and network configurations. Demonstrates strong leadership, strategic planning, and effective stakeholder management to ensure successful project execution. Brings extensive experience in IT equipment planning, installation, troubleshooting, and maintenance, contributing to seamless project delivery. Proven ability to navigate complex environments, foster collaboration, and achieve project objectives while maintaining high-quality standards.
Overview
9
9
years of professional experience
Work History
Sr. IT Project Manager
Fusion Connect
09.2022 - Current
- Led end-to-end implementation of 'Selector AI Platform' for Fusion Connect, ensuring alignment with business objectives and user requirements.
- Oversaw ‘IP Sales Project’, coordinating with technical teams, creating project plans, and ensuring migration on systems and customer from IP block readiness for sale to Microsoft.
- Managed ‘IPAC SBC’ deployment outside of United State including coordination with multiple technical teams for building systems, network configurations and a seamless deployment process.
- Supervised ‘The Backbone Wave Migration’ project including coordination with multiple providers and internal networking teams to provision new circuits and plan decommissioning of unwanted waves.
- Managed ‘SBC’ upgrade in multiple Datacenter locations; planned and executed hardware purchases, VM builds, software upgrades, network connectivity and testing with multiple technical teams.
Sr. IT Project Manager
Windstream Communications, Inc.
06.2020 - 09.2022
- Supervised IT Operational Portfolio consisting of migrations from on-premises to Cloud, unsupported OS upgrades, and infrastructure support management transition to a 3rd party provider.
- Managed the implementation of a Network Performance Monitoring framework which worked in conjunction with OpenNMS.
- Led development of ELK Stack platform for data injections from various network devices which tracks historical events transformed into visualizations with dashboards.
- Oversaw development of “Enterprise Monitoring System” and “Unified Change Management” applications to replace legacy change management tools, as well as Netcool Event and Service Enrichment Projects.
- Led development of Windstream Disaster Recovery Plan.
Project Manager
Knovos
07.2019 - 06.2020
- Managed the implementation of workflows for the Professional Services team to maintain changes in clients’ technical environments.
- Responsible for stakeholder’s requirements analysis by building integrated enterprise solution and return on investment projections.
- Initiated planning and resource assignment for multiple projects with competing schedules.
- Led project members and work collaboratively with development teams to establish and decompose epics into features and stories.
- Managed testing of proposed solutions to ensure project requirements have been met and in accordance with development standards and methodology.
- Software tools used: MS Suite, eZManage, eZReview, Cryptacomm, Arbicomm, PM Viewer, Ultra
IT Project Manager
Washington Gas
04.2018 - 07.2019
- Determined strategic direction and participated in decision making to migrate entire datacenter to AWS.
- Saved $400,000 annually by decreasing operating budget, reconstructing, and negotiating new contract with an enterprise technology solutions provider.
- Led successful build out of several new facilities, including installation of circuits, purchasing hardware and implementation of network infrastructure.
- Managed multiple IT projects simultaneously; oversaw infrastructure, security, network, and end user service leads.
- Analyzed and understood company’s business needs from both a functional and technical perspective.
- Software tools used: Share Point, Microsoft Project, Visio
IT Project Manager
Atlantic Metro
07.2017 - 04.2018
- Develop comprehensive project plans for circuit provisioning, collocation provisioning, and cloud migrations.
- Manage project scope, objectives, deliverables, timelines, and milestones.
- Coordinated cross-functional meetings with customers, internal teams and vendors to meet overall stakeholder expectations and company objectives.
- Manage changes to project scope and requirements.
- Evaluate and communicate the impact of changes on project timelines and budgets.
- Implement and oversee quality assurance processes for project deliverables.
- Software tools used: Ubersmith, Kanbanize, Confluence, MS Suite.
Systems Engineer
Atlantic Metro
03.2015 - 07.2017
- Install, patch, configure, and maintain hardware components such as servers, routers, and switches.
- Work with vendors to evaluate and procure hardware and software solutions.
- Install, upgrade, and patch software applications and operating systems.
- Diagnose and resolve hardware, software, and network issues.
- Documented system configuration, mapping and processes.
- Supported customers with domain registrations, DNS services, web hosting and email accounts maintenance.
Education
Associate of Science - Network And System Administration
Prince George's Community College
Upper Marlboro, MD05.2021
Some College (No Degree) -
Certified Scrum Product Owner (CSPO)
01.2021
Certified Scrum Master (CSM)
01.2017
Bachelor of Science - Accounting And Business Management
Towson University
Baltimore, MD05.2011
Skills
- Project Planning
- Leadership
- Stakeholder Management
- Risk Management
- Agile and Waterfall Methodologies
- Communication
- Budgeting and Financial Management
- Quality Management
- Vendor Management
- Change Management
- Technical Proficiency
- Problem-Solving
Timeline
Sr. IT Project Manager
Fusion Connect
09.2022 - Current
Sr. IT Project Manager
Windstream Communications, Inc.
06.2020 - 09.2022
Project Manager
Knovos
07.2019 - 06.2020
IT Project Manager
Washington Gas
04.2018 - 07.2019
IT Project Manager
Atlantic Metro
07.2017 - 04.2018
Systems Engineer
Atlantic Metro
03.2015 - 07.2017
Associate of Science - Network And System Administration
Prince George's Community College
Some College (No Degree) -
Certified Scrum Product Owner (CSPO)
Certified Scrum Master (CSM)
Bachelor of Science - Accounting And Business Management
Towson University
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