Elena Valenciana
El Paso,TX
Summary
Dynamic and results-oriented professional with extensive experience in the hospitality sector, notably at Corralitos Steak House. Excelled in enhancing customer satisfaction through exceptional service and upselling techniques, significantly increasing sales. Demonstrated strong work ethic and exceptional customer service skills. Proven ability in cash handling and maintaining high cleanliness standards, contributing to positive guest experiences and workplace efficiency.
Overview
4
4
years of professional experience
Work History
Server/ Hostess
Corralitos Steak House
12.2023 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Increased sales significantly by upselling higher-end products to customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Server/ Bartender
Applebee's
03.2023 - 04.2024
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Served food and beverages promptly with focused attention to customer needs.
- Increased sales significantly by upselling higher-end products to customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Server Support
Alamo Drafthouse
11.2022 - 02.2023
- Supported restaurant management in achieving a positive work environment through proactive assistance with server tasks and consistently demonstrating professionalism during shifts.
Crew Leader
McDonald's
01.2022 - 11.2022
- Settled crew member disputes by addressing problems quickly and providing successful mediation.
- Trained employees in time management and proper ways to complete job duties.
- Monitored team members to verify work quality and address concerns.
- Communicated effectively with upper management, team members, and customers to keep everyone informed.
- Motivated team members by setting high expectations, recognizing achievements, and providing ongoing encouragement throughout challenging projects.
- Collaborated with management to develop strategies for achieving company goals, such as increasing efficiency or improving customer service.
Crew Member
McDonald's
07.2020 - 08.2021
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Worked front counter, drive-thru and other areas.
- Accurately operated cash register to process customer payments.
Education
Associate Of Science - Biology
EPCC
919 Hunter Dr, El Paso 12.2024
14651 Horizon Blvd - High School Diploma
Horizon Hig
06.2022
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Professional Appearance
- Hospitality service expertise
- Cleanliness standards
- Safe Food Handling
- Menu Memorization
- Quality Control
- Suggestive Selling
- Beverage Preparation
Languages
Spanish
Native or Bilingual
Timeline
Server/ Hostess
Corralitos Steak House
12.2023 - Current
Server/ Bartender
Applebee's
03.2023 - 04.2024
Server Support
Alamo Drafthouse
11.2022 - 02.2023
Crew Leader
McDonald's
01.2022 - 11.2022
Crew Member
McDonald's
07.2020 - 08.2021
Associate Of Science - Biology
EPCC
14651 Horizon Blvd - High School Diploma
Horizon Hig
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