Bri'an King
Marshall,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server/ Hostess
IHOP
07.2018 - Current
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques thorough knowledge of menu items, specials, and promotions.
- Maintained clean and orderly dining area for enjoyable guest experience.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Crew Member
Whataburger
02.2024 - 03.2024
- Improved customer satisfaction by providing friendly and efficient service at register.
- Enhanced team productivity by maintaining clean and organized workspace for crew members.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout day.
Server/Waiter
Denny's
06.2023 - 09.2023
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Cashier/Customer Service
Grab and Go
10.2022 - 06.2023
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Greeted customers entering store and responded promptly to customer needs.
Education
HIGH SCHOOL DIPLOMA -
MARSHALL HIGH SCHOOL
Marshall, TX05.2021
Skills
- Order Management
- Supply Restocking
- Daily Specials Memorization
- Table Setting
- Food Running
- Cash Handling
- Front-Of-House Display Creation
- Guest Engagement
- Food Delivery
- Strong Work Ethic
- Positive Attitude
Certification
Food Handler Certification
Timeline
Crew Member
Whataburger
02.2024 - 03.2024
Server/Waiter
Denny's
06.2023 - 09.2023
Cashier/Customer Service
Grab and Go
10.2022 - 06.2023
Server/ Hostess
IHOP
07.2018 - Current
HIGH SCHOOL DIPLOMA -
MARSHALL HIGH SCHOOL
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