Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Kathryn Shirey

Augusta,GA

Summary

Dynamic and adaptable Assistant Store Manager with a proven track record at Rack Room Shoe Store, showcasing exceptional customer service and cash handling skills. Excelled in enhancing store operations and guest engagement, significantly improving team performance and sales techniques. Adept at multitasking and fostering warm customer relationships, embodying reliability with a strong work ethic.

Overview

12
years of professional experience

Work History

Ruby Tuesday

Server/ Hostess
09.2017 - 07.2018

Job overview

  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

PDQ Restaurant

Cashier/ Trainer
07.2013 - 09.2017

Job overview

  • Trained new employees by providing knowledge of specific store tasks, policies and goals.
  • Improved communication between cashiers and other departments, fostering a more cohesive store environment.
  • Reduced errors in transactions by providing clear instructions and hands-on demonstrations of proper cash handling techniques.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Operated POS system to complete cash, credit and check transactions.
  • Collaborated with management to identify areas for improvement, leading to better-targeted training efforts.
  • Counted money in cash drawers at beginning of shifts to verify correct amounts and sufficient available change.

Rack Rooms Shoe Store

Assistant Store Manager
08.2006 - 03.2017

Job overview

  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.

Education

North Augusta High School
North Augusta, SC

High School Diploma

Skills

  • Strong Work Ethic
  • Exceptional customer service
  • Cash Handling
  • Guest Engagement
  • Professional Appearance
  • Hospitality service expertise
  • Cleanliness standards
  • Safe Food Handling
  • Service prioritization
  • Sales Techniques
  • Order Accuracy
  • Quality Control
  • Performance Improvement
  • Suggestive Selling
  • Point of sale operation
  • Relationship Management
  • Item promotion
  • Guest Seating
  • Front-of-house display creation
  • Team Player
  • Reliable and Responsible
  • Warm and Friendly
  • Adaptable and Flexible
  • Multitasking Abilities
  • Problem-Solving
  • Excellent Communication

Timeline

Server/ Hostess

Ruby Tuesday
09.2017 - 07.2018

Cashier/ Trainer

PDQ Restaurant
07.2013 - 09.2017

Assistant Store Manager

Rack Rooms Shoe Store
08.2006 - 03.2017

North Augusta High School

High School Diploma

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Kathryn Shirey