Essence Campbell
Brooklyn,NY
Summary
Adept at fostering positive customer experiences, I excel in fast-paced environments, as demonstrated at Wagamama Restaurant. Skilled in food inspection and relationship management, my background includes enhancing service efficiency and team support. My approach combines meticulous attention to detail with a commitment to teamwork, driving satisfaction and operational excellence.
Overview
3
3
years of professional experience
Work History
Server/ Hostess
Wagamama Restaurant
Manhattan, NY
12.2023 - 10.2024
- Delivered exceptional customer service by accurately taking orders, serving meals, and addressing customer needs in a fast-paced restaurant environment
- Excellent communication skills for effective communication with customers, kitchen staff and fellow servers
- Operated the cash register, processed payments (cash, credit, and digital), and ensured accurate end-of-shift balancing of the register
- Handled customer transactions with efficiency and maintained a professional demeanor during busy peak hours
- Commitment to ensuring guest satisfaction through attentive service and anticipating needs
- Proven ability to work effectively in a fast-paced environment, maintaining composure under pressure
- Efficient in serving and clearing tables promptly while maintaining a clean and organized dining area
Cashier/Sales representative
Trader Joes
Manhattan, NY
10.2022 - 05.2023
- Operated point-of-sale system to process purchases, returns and exchanges accurately and efficiently
- Handled cash, credit and debit transactions while adhering to company policy and maintaining register accuracy
- Delivered friendly and efficient customer service, ensuring a positive shopping experience for all customers
- Safety and Sanitation: Knowledgeable in adhering to safety and sanitation protocols, including proper handling of perishable items, cleaning and sanitizing work areas, and following food safety guidelines
- Assisted in receiving and stocking inventory, including unloading delivery trucks and verifying merchandise quantities
Barista
Amorino Cafe
Manhattan, NY
03.2022 - 07.2022
- Extensive experience in the art of coffee making, including espresso-based beverages and latte art
- Operated and maintained espresso machines, grinders, and other equipment, ensuring cleanliness, proper calibration, and functionality
- Strong multitasking abilities, capable of handling high-volume orders efficiently while maintaining attention to detail and quality
Counselor
I Have A Dream Foundation
Manhattan, NY
02.2022 - 05.2022
- Create dynamic lesson plans that incorporate a variety of instructional strategies to cater to diverse learning styles
- Foster a collaborative and inclusive classroom environment, encouraging teamwork, creativity, and respect among students
Education
Bachelor of Arts - Psychology, Sociology
The New School University Eugene Lang School of Liberal Arts
New York, NY05.2025
Skills
- Food inspection
- Table resetting
- Team member support
- Hostess support
- Daily specials memorization
- Order delivery practices
- Shift management
- Relationship management
Timeline
Server/ Hostess
Wagamama Restaurant
12.2023 - 10.2024
Cashier/Sales representative
Trader Joes
10.2022 - 05.2023
Barista
Amorino Cafe
03.2022 - 07.2022
Counselor
I Have A Dream Foundation
02.2022 - 05.2022
Bachelor of Arts - Psychology, Sociology
The New School University Eugene Lang School of Liberal Arts
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