LYNDA ANNE MASSEY
San Diego,CA
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
24
24
years of professional experience
Work History
Server/Hostess
D.Z. Akins
04.2014 - 08.2023
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Answered customers' questions, recommended items, and recorded order information.
Server
City Delicatessen
03.1999 - 08.2014
- Served food and beverages promptly with focused attention to customer needs.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits
Education
No Degree - Liberal Arts And General Studies
SUNY Brockport
Brockport, NYNo Degree -
San Diego Community College
San Diego, CASkills
- Food Running
- Food Inspection
- Food Delivery
- Supply Restocking
- Safe Food Handling
- Table Setting
- Beverage Preparation
- Guest Engagement
- Order Delivery Practices
- Sales Techniques
- Hospitality Service Expertise
- High-Volume Dining
Timeline
Server/Hostess
D.Z. Akins
04.2014 - 08.2023
Server
City Delicatessen
03.1999 - 08.2014
No Degree - Liberal Arts And General Studies
SUNY Brockport
No Degree -
San Diego Community College
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