Elena Vaughn
Cottage Grove,OR
Summary
Proven multitasker and detail-oriented professional, adept at maintaining composure under pressure, as demonstrated at Stacy’s Covered Bridge. Excelled in enhancing customer satisfaction and streamlining loan application processes at Guaranteed Rate. Skilled in behavior intervention and library management, showcasing a blend of exceptional customer service and reliable responsibility.
Overview
14
14
years of professional experience
Work History
Waitress
Stacy’s Covered Bridge
02.2016 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
Mortgage Loan Officer Assistant
Guaranteed Rate- Andrea Asquith
09.2020 - 11.2022
- Managed a pipeline of mortgage applications, maintaining accuracy and prioritizing urgent cases.
- Set up files using loan officer checklist and submitted on-time for processing.
- Supported loan processing by compiling applicant documentation such as credit reports, employment verifications, and financial history paperwork.
- Continuously expanded knowledge of various mortgage products and lending guidelines to provide clients with the best possible solutions for their needs.
- Increased client satisfaction by providing exceptional customer service throughout the loan process.
- Reduced errors in submitted applications by meticulously reviewing documents for completeness and accuracy before submission to underwriting departments.
Autism Behavior Interventionist
Advanced Kids
01.2011 - 06.2013
- Reduced maladaptive behaviors by implementing tailored behavior modification techniques.
- Improved client communication skills by implementing personalized, evidence-based intervention strategies.
- Refined clients'' fine motor skills through targeted activities aimed at improving hand-eye coordination and dexterity.
- Enhanced clients'' daily living abilities through the development and execution of individualized treatment plans.
- Managed challenging situations calmly and effectively, utilizing de-escalation techniques when needed to maintain a positive learning environment.
- Developed intervention plans based on established guidelines and individual needs.
- Helped students build skills to navigate typical academic and social situations.
Librarian
Ishi Hills Middle School
09.2011 - 09.2012
- Catalogued and organized books, materials and other documents for proper library management.
- Maintained a high level of customer service by addressing and resolving patron concerns or complaints in a timely manner.
- Researched and acquired new library materials to maintain updated library collection.
- Trained and supervised library staff, volunteers and other personnel.
Education
Undergrad - Business And Managerial Economics
Oregon State University
Corvallis, ORSkills
- Customer Service
- Strong multitasking
- Handling Complaints
- Reliable and Responsible
- Attention to Detail
- Courteous Phone Demeanor
- Data editing
Languages
Spanish
Elementary
Timeline
Mortgage Loan Officer Assistant
Guaranteed Rate- Andrea Asquith
09.2020 - 11.2022
Waitress
Stacy’s Covered Bridge
02.2016 - Current
Librarian
Ishi Hills Middle School
09.2011 - 09.2012
Autism Behavior Interventionist
Advanced Kids
01.2011 - 06.2013
Undergrad - Business And Managerial Economics
Oregon State University
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