Elena Zeccchino
Cedar Grove,NJ
Summary
Customer-focused problem solver with expertise in product troubleshooting and efficient service delivery. Project management background across diverse industries, including execution of complex projects under deadline and budget constraints. Demonstrated improvements in customer satisfaction, operational efficiency, and cost reduction.
Overview
8
8
years of professional experience
Work History
Project Manager
Metro Exhibits and Events
Pine Brook, New Jersey
06.2026 - Current
- Manage a maximum of 25-30 projects a month with competing deadlines while working on booth sizes such as a 10 x 10, 10 x 20, 20 x 20, 20 x 30 and 30 x 40.
- Track budgets, vendor purchase orders and internal production/ shipping schedules and external show services.
- Maintain project records in Netsuite and SmartSheet relating to purchase orders, change orders, invoices and event/ client information.
- Conduct client calls, client needs, scope updates, and project requirements from after-sales through post-show recaps.
- Build and establish strong partnerships with our clients, vendors, print press team and onsite contractors.
- Direct and prep our labor vendors during installation and teardown. I work closely with onsite supervisors and clients by streamlining communication, problem solving and resolving issues.
- Review renderings, floor plans, and specifications for exhibit projects.
- Properly track post event logistics and conduct close outs with accounting.
Account Manager
Bana Communications Agency
West Caldwell, New Jersey
01.2023 - 06.2025
- Delivered responsive account management as main client contact, aligning client needs and requests with internal teams.
- Coordinated wholesale account support for David Yurman, Hublot, Bulgari, and Omega, managing graphic requests, marketing deadlines, sales budget approvals, and co-op reimbursements for quarterly media placements.
- Contributed to weekly cross-agency execution for David Yurman, Hublot, Bulgari, and Omega, supporting monobrand and wholesale customer needs and media goals.
- Coordinated campaign launches across digital, print, and out-of-home media, ensuring timely execution of paid social, organic social, search, e-blasts, brochures, and various signage formats.
- Processed advertising submissions for multiple accounts, overseeing concurrent tasks and consistently meeting deadlines.
- Supported budget control through monthly financial document review and analysis within statement of work requirements.
- Produced audit, analysis, and summary support for dataset reports from qualitative and quantitative sources across all clients.
- Created presentations and provided ad hoc support for Watches of Switzerland, Tudor, Breitling, Rolex, Mikimoto, Messika, Cartier, and Patek Philippe.
Merchandise & Competitive Price Specialist
Nordstrom Corporate
03.2022 - 01.2023
- Led cross-functional team of 12 merchandisers in executing daily operational tasks and facilitating check-ins to ensure alignment and efficiency.
- Communicated with the Buying Office and Suppliers to identify item setup procedures and sales approval processes.
- Uploaded and maintained merchandising information within all Nordstrom's merchandising systems, such as Retek Merchandising System (RMS), Central Ordering Tool (COT) and Assortment Builder (AB).
- Reviewed all order pre-approvals to avoid any potential issues and ensure accuracy.
- Identified and monitored new market trends, practice areas, industry segments and geographic regions with opportunities to secure new business.
- Conducted and recorded daily research on competitive companies, industries, and markets to provide insights for end users and primary vendors.
- Analyzed internal data and secondary research to develop high-level briefing documents and pricing lists that informed strategic decisions.
Digital Operations - Vendor Asset Specialist
Nordstrom Corporate
11.2021 - 03.2022
- Partnered with internal and external vendors to acquire all samples, assets, and product attributes for Nordstrom.
- Monitored speed and quality of communication, strengthening cross-team partnerships.
- Fostered business partnerships, delivering consistent and comprehensive status updates to Buying Office, Digital Merchandising, Photo Studio, and Marketing.
- Uploaded imagery and product attributes into Nordstrom systems, enabling downstream operational teams to take action.
- Ensured all imagery and Product Attributes flowing through the Vendor Asset process meet Nordstrom standards.
Sales Advisor & Stylist
Aritzia Retail
10.2020 - 11.2021
- Lead sales representative team member for the NJ flagship store.
- Maximized sales by delivering exceptional client experiences through innovative sales tactics, contributing to overall business performance.
- Managed customer service inquiries and styled clients during Personal Stylist appointments, enhancing customer satisfaction.
- Assisted with product inventory cycle counts and product launches, supporting the merchandising team with efficient operations.
Project Coordinator
Beauty Evolution
10.2019 - 09.2020
- Executive Assistant to Bobbi Brown: managed arrangements for speaking engagements, podcasts, business/personal travel, photoshoots, product development meetings and personal requests as necessary.
- Collaborated with the Product Development Team on Bobbi's Influencer Project for social launches/events.
- Managed all office expenses, customer service inquiries, and assisted in product inventory accounts for the Operations Team.
Sales Associate
SoulCycle
10.2018 - 08.2019
- Maintained a high level of hospitality and customer service to clients.
- Set up items in the studio for monthly retail launches.
- Conducted bi-weekly retail shipment count.
- Reviewed weekly sales performance reports for retail sales division and provided the management team with daily wrap-up before closing the studio.
- Supported each SoulCycle instructor to ensure a successful check-in and class setup process.
- Acted as a MOD if/when a team manager is not in the studio.
Education
Bachelor of Arts - Communications Media Studies, Art Design & Marketing
Saint Joseph's University
01-2018
The American University of Rome
01-2016
Skills
- Advantage Software
- Jira
- Microsoft Suite Google
- Adobe Suite
- Netsuite
- Project scope analysis
- Advertising & Sales, Account Management, Cross-partner collaboration
- Client management/ Customer Service
Timeline
Project Manager
Metro Exhibits and Events
06.2026 - Current
Account Manager
Bana Communications Agency
01.2023 - 06.2025
Merchandise & Competitive Price Specialist
Nordstrom Corporate
03.2022 - 01.2023
Digital Operations - Vendor Asset Specialist
Nordstrom Corporate
11.2021 - 03.2022
Sales Advisor & Stylist
Aritzia Retail
10.2020 - 11.2021
Project Coordinator
Beauty Evolution
10.2019 - 09.2020
Sales Associate
SoulCycle
10.2018 - 08.2019
Bachelor of Arts - Communications Media Studies, Art Design & Marketing
Saint Joseph's University
The American University of Rome