HEATHER PENCE
Milford
Summary
Results-driven account management professional with strong background in client relations, strategic planning, and project oversight. Adept at leading teams to deliver high-quality outcomes while adapting to changing needs. Skilled in communication, conflict resolution, and leveraging data-driven insights to optimize performance. Known for reliability and fostering collaborative environments to achieve organizational goals. Experience working in all media channels.
Overview
14
14
years of professional experience
Work History
Account Supervisor
The Yaffe Group
06.2019 - Current
- Collaborated and partnered with creative teams and strategists to develop and launch multi-million dollar campaigns that exceeded client goals and expectations
- Partnered with account team director to drive long-term account planning, growth, and success
- Resolved conflicts between clients and internal teams, fostering a positive working environment focused on collaboration
Senior Account Executive
The Yaffe Group
01.2018 - 05.2019
- Oversaw daily account management for agency accounts, ensuring the areas of creative execution, production, traditional and digital media services aligned with overarching strategies
- Acted as primary client contact and directed communication through project timelines, creative briefs, conference reports and oversaw development of campaign reporting and analytics
Account Executive
The Yaffe Group
01.2012 - 12.2017
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently. Led status meetings, proofread media summaries, wrote conference reports, trafficked all agency work
Program Manager
Summit Health
01.2011 - 12.2012
- Coordinated logistics for health and wellness screenings and served as primary client contact, ensuring all events ran smoothly
Education
MA - Public Relations
Wayne State University
01.2011
BFA - Art & Design and English
University of Michigan
05-2007
Skills
- Writing and Editing
- Advantage Software
- Research
- Microsoft Office Suite
- Basecamp Software
- Cross-Team Collaboration
- Time Management
- Presentations
- Customer relations
- Strategic planning
- Project management
- Performance analysis
Timeline
Account Supervisor
The Yaffe Group
06.2019 - Current
Senior Account Executive
The Yaffe Group
01.2018 - 05.2019
Account Executive
The Yaffe Group
01.2012 - 12.2017
Program Manager
Summit Health
01.2011 - 12.2012
MA - Public Relations
Wayne State University
BFA - Art & Design and English
University of Michigan
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