Jody Brandt
Holtwood,USA
Summary
Dynamic and results-driven administrator with a strong focus on customer service excellence in high-pressure settings. Demonstrated ability to manage multiple tasks efficiently while maintaining attention to detail. Proven decision-making skills enhance operational effectiveness in both independent and collaborative environments.
Overview
24
24
years of professional experience
Work History
Administrative Support Specialist
Trout CPA
Lancaster, PA
12.2022 - 04.2025
- Supported partners with administrative tasks to enhance operational efficiency.
- Updated client demographics through accurate data entry practices.
- Created client and billing groups for streamlined financial management.
- Sorted tax documents, contacted clients for missing information, and scanned documents for tax processing.
- Emailed and mailed 1099 forms along with copies of personal and business tax returns to clients.
- Drafted consent letters for clients and facilitated communication with appointed contacts.
- Reconciled business expenses to ensure financial accuracy.
- Troubleshot ShareFile and SafeSend issues to maintain workflow continuity.
Media Traffic Manager
Godfrey Advertising, Inc.
Lancaster, PA
01.2021 - 12.2022
- Maintained current specifications for ad placements, collaborating with internal teams to address inquiries.
- Created and updated placement forms for each client to streamline processes.
- Coordinated with Publications to schedule webinars and secure larger ad placements.
- Verified adherence of ads to specifications, ensuring correct tracking URLs functioned properly.
- Cultivated strong relationships with Publications, responding promptly to production managers and media representatives.
- Sent ads to print and online publishers within deadlines to ensure timely distribution.
- Confirmed operational status of online ads and e-newsletters, documenting performance with screenshots.
- Gathered paid media metrics, updating spreadsheets and analyzing poor performance for reporting.
Media Traffic Coordinator
Godfrey Advertising, Inc.
Lancaster, PA
01.2015 - 01.2021
- Maintained up-to-date specifications for ad placements, addressing internal team inquiries regarding specs and examples.
- Created and managed placement forms for each client to streamline processes.
- Liaised with publications to secure necessary extension dates promptly.
- Verified ad compliance with specifications, ensuring logical placement and accurate URL tracking.
- Ordered proofs as required and prepared FedEx purchase orders for publication dispatch.
- Cultivated strong relationships with publications, responding efficiently to media representatives' queries.
- Distributed ads to designated print and online publishers punctually.
- Monitored online ads and e-newsletters for accuracy, documenting results with screenshots.
Customer Service Rep
Rhoads Energy Corp.
Lancaster, PA
01.2013 - 01.2015
- Managed incoming calls, directing to appropriate departments as needed.
- Evaluated deliveries and visitors for compliance with company standards.
- Maintained cash drawer accuracy and accountability.
- Processed invoices for customer deliveries and followed up on collections.
- Arranged fuel deliveries to ensure timely service for customers.
- Resolved pump and card issues at Pac Pride Sites efficiently.
- Supported outside sales team in maintaining strong customer relationships.
- Identified sales opportunities to enhance business growth
- Account Management with oil, natural gas, fleet and fuel clients
- Manage travel arrangements
- Set up company luncheons
Inside Sales Coordinator
Kunzler
Lancaster, PA
01.2011 - 01.2013
- Supported outside sales team in sustaining customer service and relationships.
- Managed accounts for clients and distributors to optimize service delivery.
- Generated qualified leads through various resources to expand client base.
- Addressed customer requests and complaints as first point of contact.
- Achieved company goals through effective management of client relationships.
- Identified opportunities for outside sales team via meticulous account management.
- Executed proficient order entry, credit processing, and accounts receivable tasks.
Marketing Manager/Executive Assistant
Regency Executive Offices
Lancaster, PA
01.2011 - 01.2011
- Executed internet marketing strategies and managed email campaigns to drive engagement.
- Cultivated strong client relationships through proactive customer follow-up efforts.
- Oversaw document management processes to ensure accuracy and efficiency.
- Designed a variety of marketing materials to enhance brand visibility.
- Managed vendor relationships and made strategic decisions on key advertisements.
- Developed web design for current referrals and internet listings to improve user experience.
Supervisor
Kenneth Cole Productions
Lancaster, PA
01.2010 - 01.2011
- Fiscal responsibilities and management accountabilities
- Demonstrated exceptional customer service for overall positive experience
- Loss prevention and inventory control responsibilities
- Directly responsible for motivation of sales team and other employees
- Detailed organization for schedule creation and hourly management
- Reported directly to District Manager for all accountabilities
Administrator
Paul Risk Associates, Inc
Quarryville, PA
01.2001 - 01.2009
- Streamlined navigation of incoming calls to relevant departments.
- Qualified and evaluated all deliveries and visitors for accuracy.
- Maintained proper documentation for all accounts receivable.
- Managed employee database and files as part of Human Resources responsibilities.
- Resolved technical maintenance issues promptly to minimize downtime.
- Recognized as integral to daily operations and workflow efficiency.
Education
Penn Manor
Millersville, PASkills
- Microsoft Office Suite
- AS400 system
- Eaglesoft software
- Client autofuel systems
- Multi-line phone systems
- Insurance policy management
- IBM Lotus Notes
- Cargas system
- Adserve/DCM campaign management
- Workfront project management
- Basis by Centro platform
- Advantage software
- Saepio marketing tools
- Axcess workflow solutions
- SafeSend document sharing
- ShareFile file management
Timeline
Administrative Support Specialist
Trout CPA
12.2022 - 04.2025
Media Traffic Manager
Godfrey Advertising, Inc.
01.2021 - 12.2022
Media Traffic Coordinator
Godfrey Advertising, Inc.
01.2015 - 01.2021
Customer Service Rep
Rhoads Energy Corp.
01.2013 - 01.2015
Inside Sales Coordinator
Kunzler
01.2011 - 01.2013
Marketing Manager/Executive Assistant
Regency Executive Offices
01.2011 - 01.2011
Supervisor
Kenneth Cole Productions
01.2010 - 01.2011
Administrator
Paul Risk Associates, Inc
01.2001 - 01.2009
Penn Manor