Elena Y Corona Real

• Assist in emergency situations effectively, coordinating police response.
• Trained newly hired dispatchers on company policies and procedures.
• Improved response times by prioritizing urgent requests.
• Organized paperwork and explained individual job for each assignment.
• Promoted a positive work environment within the dispatch team by fostering open communication and recognizing individual achievements.
• Supported long-term growth by participating in strategic planning discussions about future staffing needs.
• Partnered with vendor teams to solve real-time challenges and drive cohesive experience.

• Work with constituents to adhere with the ordinance

and municipal code of the City of Los Angeles.

• Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
• Managed high call volumes while providing exceptional customer support and maintaining professional composure.
• Placed outbound customer service or customer satisfaction calls to follow up on issues.