Executive business owner with 34 years of experience. Areas of expertise include skilled team management, adhering to safety regulations and maintaining fun and efficient work environment for staff. Confident leader that motivates, trains and manages team to meet expectations every day. Strong communication skills and responsible for the growth, stability, direction and daily operation of the business.
Overview
35
35
years of professional experience
Work History
Executive Housekeeping Director
Mozzer's Cleaning Services LLC
10.1998 - Current
Inspected facility cleaning and maintenance to prevent mistakes and maintain quality service.
Maintained excellent relationship with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties.
Motivated cleaning staff with several weekly incentives for maintaining high standards of safety regulations and completing duties quickly.
Restocked room supplies such as facial tissues for personal touch with every job.
Participated in and organized regular safety training initiatives to maintain cleaning staff that was cautious around cleaning supplies and highly professional.
Consistently responded to cleaning emergencies on behalf of guests with speed, ease and confidentiality.
Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
Trained and mentored new staff on cleaning and safety protocols.
Implemented daily, weekly and monthly cleaning routines for staff to follow.
Prepared and submitted reports to demonstrate staff productivity and areas of improvement.
Established and enforced safety protocols and guidelines for staff.
Industrial Model Maker Director Manager
Eleni Queiroz Modas LLC
01.1989 - 04.1998
Wired and soldered electrical and electronic connections and components.
Recorded specifications, production operations and final dimensions of models for use in establishing operating standards and procedures.
Programmed computer numerical control (CNC) machines to fabricate model parts.
Cut, shaped and refined metal components using power tools to create well-made molds.
Aligned, joined and fit metal parts using welding equipment to enhance durability and promote customer satisfaction.
Developed and maintained courteous and effective working relationships.
Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Cultivated interpersonal skills by building positive relationships with others.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Organized and detail-oriented with a strong work ethic.
Proved successful working within tight deadlines and a fast-paced environment.
Passionate about learning and committed to continual improvement.
Education
Certificate Course - Beauty Industry
Beauty School
New Hampshire, USA
11.2023
Certificate Course - Business Accounting
Business Accounting
Belo Horizonte, Brazil
05.1991
Certificate Degree - Industrial Model Maker
Metodo Loli
Belo Horizonte, Brazil
11.1990
Skills
Direct and control all business operations and the staff of the company department
Coordinate between crews in order to inspect assigned areas and to ensure standards
Establish and implement operating procedures and standards
Organized Leadership
Recruiting and Interviewing
Clear Communication and assured that clients are satisfied with service provided