Elenora Brice
P&D Manager
Lilburn ,GA
Summary
I have been with the company a little over 14 years. Started as a package handler and moved my way up from there. One of my goals has always been becoming P&D Manager. I enjoy working with people and learning new things. I learned different areas of the operations such as how to run the dock as an Operation Manager. Also learning more on the safety side of things being a P&D coordinator dealing with DOT and being a Operation Safety Specialist learning how ensure the building is operating safety and all employees following the Safety Guidelines. I'm ready for my next step.
Overview
14
14
years of professional experience
Work History
Operation Safety Specialist
FedEx
06.2021 - Current
- Observe operation to ensure safety of all employees
- Coach and assist Ops Manager on engagement, education and environment pertaining to safety in the Hub
- Educate staff daily at presort meeting on different safety issues or opportunities in the building
- Engage with package handlers on safety and safety topics weekly
- Assist with new hires and talking about critical zone area
- Educate new hires on Employee Safety Guidelines
- Assist with helping and training package handlers on proper load quality.
- Educate all employees Safety is a Value not a Priority
Operations Manager
FedEx
Ellenwood, GA
10.2020 - 06.2021
- Coached new employees on administrative procedures, company policies and performance standards
- Directed logistics operations, including shipping and receiving of wide range of products daily
- Expedited resolutions of shipping errors and packaging mistakes
- Provided updates on critical shipments to corporate departments and customers
- Assist in different areas with changes from Smart Post to Ground
- Make sure Safety Messages Reports are given to each sort weekly
- Assist A&D clerks with TMS
- Building, arriving and dispatching Linehaul drivers.
Operations Coordinator
FedEx
Raeford, NC
10.2015 - 10.2020
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands
- Identified and resolved unauthorized, unsafe or ineffective practices by inspecting production areas
- Assist with BCSA
- Assist and enter in customer with property damages
- Assist management with service and identifying errors and ways to improve
- Assist AO/BC with DOT (Department of Transportation) regularization to ensure all trucks are safe for drivers
- Part of Safety Council for Piedmont Region, to ensure all employees, contractors and drivers adhere to safety guidelines
- Dealt with complaints from customers.
- Trained admin on new procedures and changes within the company
Office Administrator
FedEx
Raeford, NC
12.2007 - 07.2015
- Delivered clerical support by efficiently handling wide range of routine and special requirements
- Worked with upper management to complete complex projects on tight budgets within specific timeline
- Supported Terminal Manager and P&D managers with effective correspondence management, document coordination and customer relations
- Assisted in training temporary employees for special projects, ensuring readiness, service quality and efficiency
- Played key role in achieving and maintaining top client satisfaction and retention by maintaining project deliverable accuracy and alignment with specifications
- Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members
- Trained new employees on administrative procedures, company policies and performance standards
- Assist with missing packages and improve missing packages opportunity by 25%.
Package Handler
FedEx
Raeford, NC
05.2007 - 12.2007
- Prepared pallets of boxes for easy transportation between customer and storage locations
- Used hand-held scanners and physical logs to accurately track item movements
- Sorted items according to its destination
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
Education
Business Management
Fayetteville Technical Community College
Skills
Customer service
Training
Leader
Fast learner
Problem solver
Time management
Teamwork
Active listener
Timeline
Operation Safety Specialist
FedEx
06.2021 - Current
Operations Manager
FedEx
10.2020 - 06.2021
Operations Coordinator
FedEx
10.2015 - 10.2020
Office Administrator
FedEx
12.2007 - 07.2015
Package Handler
FedEx
05.2007 - 12.2007
Business Management
Fayetteville Technical Community College