Summary
Work History
Education
Skills
REFERENCES
CERTIFICATIONS
Timeline
Generic

ALEX ELERICK

Vancouver, WA || Portland, OR

Summary

Results-driven leader with a dual background in educational program management and hospitality operations. Expertise in crisis de-escalation and team training, fostering strong stakeholder relationships while maintaining operational excellence in high-pressure, public-facing environments.

Work History

DINING ROOM SERVER/BARTENDER

THE SPRINGS LIVING
Vancouver
  • Service Standards & Care: Contributed to the inaugural opening team to establish premium service benchmarks and provide empathetic, high-touch care for residents within a refined atmosphere.
  • Operational Versatility: Successfully balances high-volume dining room service with specialized bartending duties and meticulous inventory management tasks.
  • Team Leadership & Training: Facilitated the onboarding of new service staff, providing comprehensive training on order procedures, table-side etiquette, and service flow to ensure consistent quality.
  • Collaborative Operations: Acts as a central resource for teammates and a primary point of contact for residents, fostering a welcoming community through seamless operational support.
  • Front-of-House Flexibility: Maintains cross-functional proficiency in hosting and guest relations, ensuring a professional first impression and efficient seating management.
  • Professional Development: Completes ongoing internal continuing education programs to enhance team support capabilities and uphold a high-quality environment for residents.

RESTURANT SUPERVISOR

3 HOWL'S REMEDY HOUSE
Vancouver
  • Strategic Leadership: Recruited for the inaugural opening team and promoted to Lead Supervisor to lead staff through the high-pressure environment of a new concept launch.
  • Operational Oversight: Managed daily floor operations and guest interactions, ensuring effective service recovery and maintaining high-volume efficiency as the primary link between staff and ownership.
  • Guest Relations: Resolved complex customer inquiries with professionalism and efficiency while consistently promoting a positive brand experience.
  • Fiscal Responsibility: Performed comprehensive cash handling duties, including till reconciliation, balancing registers, and preparing secure bank deposits.
  • Professional Mentorship: Served as a lead role model for the service team, providing active mentorship during peak hours to enhance teamwork and foster a positive workplace culture.
  • Administrative Balance: Successfully balanced high-level administrative tasks with active bartending to maintain a direct connection to daily service operations and the guest experience.

DIRECTOR OF COMMUNITY EDUCATION

HOCKINSON SCHOOL DISTRICT
Brush Prairie
  • Strategic Departmental Leadership: Architected and managed the district’s comprehensive community services portfolio, exercising full accountability for the fiscal health and enrichment of 150+ students across early childhood and youth development programs.
  • Instructional Innovation: Spearheaded the integration of inclusive, evidence-based instructional designs prioritizing Universal Design for Learning (UDL) and Social-Emotional Learning (SEL) frameworks to optimize program environments and promote equitable achievement.
  • Stakeholder Collaboration: Cultivated high-level partnerships with district administration, faculty, and families to synchronize organizational goals and establish standardized communication frameworks, significantly enhancing cross-departmental collaboration.
  • Digital Strategy & Outreach: Engineered the department’s digital identity through custom web interfaces and social media while directing volunteer programs and advisory committees to align community outreach with district objectives.
  • Community Needs Assessment: Conducted data-driven surveys and analysis to assess local needs, utilizing findings to tailor educational offerings and program growth accordingly.
  • Policy & Process Improvement: Evaluated existing departmental policies relating to community education and developed strategic recommendations for structural changes and operational improvements.
  • Contract Negotiation: Led negotiations with vendors providing goods and specialized services, ensuring cost-effective procurement for all community education initiatives.
  • Data Management & Compliance: Maintained meticulous records of program participants, including contact data, attendance, and safety documentation, in strict adherence to district privacy standards.
  • Equity & Inclusion Initiatives: Developed and implemented targeted community education programs for underserved populations, ensuring accessibility and resource allocation for all students.

LEAD CHILDCARE TEACHER

HOCKINSON SCHOOL DISTRICT
Brush Prairie
  • Operational Continuity: Coordinated logistical execution for district programs of 150+ students, ensuring seamless operations and safety during high-pressure transitions.
  • Adaptive Service Delivery: Established rigorous protocols for hybrid service models and evolving safety compliance to maintain secure environments for 60+ students per session.
  • Proactive Behavioral Support: Collaborated with families to address student challenges using evidence-based intervention strategies and standardized conduct codes.
  • Stakeholder Relations: Facilitated transparent communication with parents and faculty regarding student progress, behavioral needs, and community-building initiatives.
  • Talent & Onboarding: Supported recruitment efforts by interviewing applicants and providing comprehensive orientation for new childcare personnel.
  • Administrative Compliance: Managed meticulous records, including state-mandated safety paperwork, incident reports, and budgetary allocations with 100% accuracy.

SHIFT SUPERVISOR

STARBUCKS
San Diego
  • Operational Execution: Directed high-volume store operations, enhancing peak-period efficiency and achieving key performance indicators through strategic floor deployment, bar management, and real-time labor adjustments.
  • Performance Optimization: Identified operational bottlenecks and implemented strategic changes to staff scheduling and workflow to optimize labor efficiency and service speed during peak hours.
  • Compliance & Administration: Managed daily store dynamics and partner engagement by establishing operational protocols, ensuring food safety compliance, and executing a rigorous cash management and inventory audit framework.
  • Talent Development: Developed and facilitated comprehensive training programs for new partners, focusing on beverage quality, customer connection standards, and POS proficiency to build a high-performing team.
  • De-escalation & Safety Leadership: Leveraged the company's "Third Place" values to implement proactive de-escalation strategies and conflict resolution, ensuring a secure environment during complex service transitions.
  • Quality Assurance: Upheld all corporate standards and regulatory compliance requirements, serving as a role model for professional behavior and operational integrity at all times.

SERVER

SAMMY'S WOODFIRED PIZZA & GRILL
Chula Vista
  • Premium Service Execution: Orchestrated high-standard hospitality within a fast-paced, upscale-casual environment, maintaining expert-level knowledge of regional-inspired cuisine, wine pairings, and complex dietary accommodations.
  • Operational Flow & Efficiency: Managed high-volume table-side service with precision, prioritizing multi-tasking and cross-departmental communication to optimize seat-turn and uphold peak-period dining standards.
  • Service Recovery & Resolution: Acted as a frontline representative for guest concerns, utilizing proactive problem-solving and intentional communication to ensure a seamless dining experience and protect brand reputation.
  • Cross-Functional Collaboration: Partnered closely with culinary and bar teams to streamline service flow, resolve operational bottlenecks, and enhance the guest experience during high-pressure shifts.
  • Technical POS Integration: Leveraged advanced Point of Sale systems for meticulous order entry, guest check management, and secure financial reconciliation for high-value transactions.
  • Regulatory Compliance: Upheld rigorous state health and safety protocols (Food Handler certified), ensuring a secure, sanitized, and high-quality environment for all guests and team members.

Education

Some College (No Degree) - Tourism And Hospitality Management

San Diego Mesa College

Skills

  • Customer Service Management
  • Product Knowledge Training
  • Cash Handling Procedures
  • Team Collaboration
  • Conflict Resolution Techniques
  • Food Safety Practices
  • Cocktail Preparation
  • Sanitation Procedures
  • Sales Reporting
  • Menu Development
  • Menu Knowledge
  • Customer Feedback Response

REFERENCES

Cheyenne Sutcliffe, Manager
(360) 852-0997

Holly Kersanty, Co-Worker
(360) 910-868

Benjamin Cox, Manager
(858) 842-9426

Missa Chamness, Mentor
(617) 982-8389

CERTIFICATIONS

ServSafe Manager, National Restaurant Association

Right Response, Crisis Intervention/Behavioral Management

Class 12 Mixologist (MAST), WA State Liquor & Cannabis Board

Food Worker Permit, WA State Dept. of Health

First Aid / CPR / AED, American Red Cross

Timeline

DINING ROOM SERVER/BARTENDER

THE SPRINGS LIVING

RESTURANT SUPERVISOR

3 HOWL'S REMEDY HOUSE

DIRECTOR OF COMMUNITY EDUCATION

HOCKINSON SCHOOL DISTRICT

LEAD CHILDCARE TEACHER

HOCKINSON SCHOOL DISTRICT

SHIFT SUPERVISOR

STARBUCKS

SERVER

SAMMY'S WOODFIRED PIZZA & GRILL

Some College (No Degree) - Tourism And Hospitality Management

San Diego Mesa College

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ALEX ELERICK