Richard Garcia
Tucson,AZ
Summary
Dynamic hospitality professional with extensive experience at JW Marriott Starr Pass Resort & Spa, recognized for exceptional guest relations and fine dining etiquette. Proven ability to enhance service quality through strong multitasking and problem-solving skills, consistently receiving positive feedback and fostering repeat business. Committed to maintaining high standards of professionalism and attention to detail.
Experienced with delivering top-notch in-room dining services, ensuring guest satisfaction through timely and accurate order execution. Utilizes strong communication and organizational skills to maintain smooth service operations. Track record of enhancing guest experiences and fostering collaborative team environment.
Overview
19
19
years of professional experience
Work History
In- Room Dining Server, Bartender & Banquest Setup
JW Marriott Starr Pass Resort & Spa
09.2004 - 03.2023
- Delivered exceptional service in multiple roles including in-room dining, fine dining, bartending & high end banquet events.
- Provided professional food and beverage service at VIP functions, weddings, corporate events, all high volume banquets.
- Took and processed guest orders using POS systems, customizing service to individual preferences.
- Maintained high standards of cleanliness, organization & safety in all service areas.
- Assisted with event set-up, refresh and break-down, collaborating with banquet captains & event coordinators.
- Trained & mentored new associates on Marriott service protocols & hospitality standards.
- Recognized for consistently positive guest feedback & dedication to quality service.
Security Officer
El Rio Health Center
03.2019 - 11.2021
- Monitored premises to ensure safety and security for staff and visitors.
- Responded to incidents, coordinating with local law enforcement when necessary.
- Conducted regular patrols, identifying and addressing potential security risks.
- Implemented emergency response procedures, enhancing overall incident management effectiveness.
- Assisted patients, visitors, vendors & staff with directions and security concerns.
- Issued badges and verified access credentials, for all staff, visitors & contractors.
- Logged detailed shift reports incident records & activity.
Merchandise Pick Up Captain
Sears Roebuck
09.2010 - 04.2013
- Coordinated merchandise pickups to ensure timely and accurate order fulfillment.
- Trained and mentored new associates on safety protocols and operational procedures.
- Utilized inventory management systems to track pickup orders and maintain stock accuracy.
- Implemented process improvements that enhanced workflow efficiency in merchandise handling.
- Oversaw daily operations, ensuring compliance with safety standards and company policies.
- Resolved customer inquiries regarding merchandise status, fostering positive client relationships.
- Supported overall store operations through cross-functional collaboration with various departments.
- Demonstrated strong problem-solving skills, resolving any issues that arose during the pickup process swiftly and professionally.
- Streamlined the pickup process for faster service and improved customer experience.
Associate
Target
09.2009 - 08.2010
- Replenished market and grocery fresh produce and frozen foods.
- Rotated dairy, meats, fruits & breads to maintain freshness & reduce waste.
- Maintained clean inventory shelves, displays & freezers.
- Requisitioned goods for suppliers based on available space, inventory levels, advertised specials & demand.
- Designed, set-up advertising signs & displays to attract customers & promote sales, to strive for daily sales goal.
Director of Housekeeping
Residence Inn Marriott
02.2005 - 01.2008
- Oversaw daily operations of housekeeping department, ensuring high standards of cleanliness and guest satisfaction.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Placed orders for housekeeping supplies and guest toiletries.
- Increased employee performance through effective supervision and training.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Conducted regular inspections of guest suites and public spaces, ensuring adherence to established cleanliness standards and addressing any issues promptly.
- Developed training programs for staff, enhancing team efficiency and service quality.
- Managed departmental budgets, optimizing resource allocation while maintaining service excellence.
- Analyzed performance metrics to identify areas for improvement in housekeeping processes.
- Coordinated scheduling and staffing to accommodate fluctuating occupancy rates, maximizing efficiency and minimizing labor costs.
- Successfully addressed guest concerns regarding housekeeping matters in a timely manner, leading to increased repeat business.
- Maintained excellent communication with Housekeeping Supervisors, Front Desk and Engineering.
Education
High School Diploma -
Sunnyside High School
Tucson, AZ05-1999
Skills
- Strong multitasking
- Phone etiquette
- Guest relations
- Time management abilities
- Service prioritization
- Attention to detail
- Problem-solving abilities
- Fine dining etiquette
- Problem solving Multi-tasking skills
- Guest service
- Complaint handling
- Professionalism
Languages
Spanish
Full Professional
Timeline
Security Officer
El Rio Health Center
03.2019 - 11.2021
Merchandise Pick Up Captain
Sears Roebuck
09.2010 - 04.2013
Associate
Target
09.2009 - 08.2010
Director of Housekeeping
Residence Inn Marriott
02.2005 - 01.2008
In- Room Dining Server, Bartender & Banquest Setup
JW Marriott Starr Pass Resort & Spa
09.2004 - 03.2023
High School Diploma -
Sunnyside High School