Francisca Gonzalez
Tucson,AZ
Summary
Upbeat individual boasting a career catering to guests through effective service and assistance. A highly trained Guest Services Associate known for tactfully managing issues and finding the best solutions. Dedicated Park Services Associate providing outstanding customer service to guests, including information about park services, activities and historical significance. Takes great pride in protecting and preserving parks and wildlife. Demonstrates comprehensive knowledge about laws and regulations for forest and park conservation. Fun Wrangler with exceptional knowledge of guiding trail rides and entertaining ranch guests. Adept at providing best-in-class services for horses and visitors with knowledge of safety procedures and horse training. Knowledgeable of long-term facility management and expert in monitoring horse health. Well-rounded Bartender committed to providing guests with genuine hospitality and delivering exceptional services in bar area. Talented and skilled multitasker comfortable juggling competing priorities. Polished in concocting specialty cocktails and adding inspiration to new menus.
Overview
7
7
years of professional experience
Work History
Laundry Attendant
JW Marriott Starr Pass Resort & Spa
Tucson, AZ
01.2020 - Current
- Loaded articles into washers and added specified amounts of detergents or other cleaning agents.
- Folded dried articles neatly.
- Stocked shelves with freshly laundered items in an orderly fashion.
- Inspected linen for tears or stains and treated them accordingly.
- Maintained records of all laundry services provided in logbooks.
- Sorted and distributed clean linens, towels, and other items to designated areas.
- Followed safety regulations while operating machinery.
- Removed lint from dryer screens after each load.
- Performed routine maintenance tasks on washers, dryers and other related equipment.
- Monitored washing machine cycles to ensure proper treatment of fabrics.
- Prepared invoices for completed orders based on customer requirements.
- Kept work area neat, clean and organized at all times.
- Ensured that all wash loads are balanced before starting the cycle.
- Unloaded and folded clean laundry from dryers and stored in appropriate areas.
- Transported laundry in carts and sorted dirty items by load type.
- Folded clean laundry and placed into stacks in specified areas for distribution.
Guests Services
JW Marriott Starr Pass
Tucson, AZ
05.2019 - Current
- Identified needs of customers promptly and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Collaborated with others to discuss new opportunities.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Completed day-to-day duties accurately and efficiently.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Delivered products to customer locations on time.
- Exceeded customer satisfaction by finding creative solutions to problems.
Pool Attendant
JW Marriott Starr Pass Resort & Spa
Tucson, AZ
04.2019 - Current
- Reported any damages or repairs needed immediately to management staff.
- Provided guidance to children in a safe manner while they are playing in the pools or hot tubs.
- Checked passes for admission into the facility.
- Greeted customers upon arrival at the pool area.
- Set up pool umbrellas, loungers and other pieces of furniture.
- Collected used towels and properly disposed of waste.
- Trained new pool attendants on safety protocols and customer service standards.
- Enforced pool rules to prevent accidents and ensure a safe swimming environment.
- Assisted with the setup and takedown of pool events and activities.
- Supervised the use of pool slides and diving boards to ensure safe operation.
- Folded and stacked clean towels to prepare for guests.
- Inspected recreational areas to satisfy cleanliness guidelines and remove debris.
- Used radio and digital technology to stay in constant communication with other protective service workers.
Babysitter
PREMIER SERVICES LLC REO Asset Management Property Preservation
Tucson, AZ
04.2017 - 01.2019
- Planned and completed group projects, working smoothly with others.
- Monitoring sleep schedules and adjusting accordingly if needed.
- Ensured physical and social well-being of each child.
- Tailoring activities based on the individual needs of each child under care.
- Responsibly watched children while parents were out.
- Remaining alert at all times while caring for multiple children simultaneously.
- Enforcing discipline when necessary but always doing so calmly and respectfully.
- Organized creative and fun activities, enhancing children's physical, emotional and social well-being.
- Teaching good manners by setting clear expectations for behavior in various settings.
- Transporting children to school, sports activities, or other engagements when necessary.
- Helped complete homework, school projects and chores.
- Greeting parents upon arrival home from work and providing updates on the day's events.
- Led hands-on activities consistent with child's interests and skills.
Education
Associate of Science - Political Economy
UNISON
Navojoa Son06-1998
Skills
- Escalation Management
- Dispute Mediation
- Client Relationship Building
- Complaint Handling
- Customer Service
- Excellent Communication
- Performance Goals
Timeline
Laundry Attendant
JW Marriott Starr Pass Resort & Spa
01.2020 - Current
Guests Services
JW Marriott Starr Pass
05.2019 - Current
Pool Attendant
JW Marriott Starr Pass Resort & Spa
04.2019 - Current
Babysitter
PREMIER SERVICES LLC REO Asset Management Property Preservation
04.2017 - 01.2019
Associate of Science - Political Economy
UNISON
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