Mayra Gil
Tucson,AZ
Summary
Motivated Room Inspector with many years of expertise in providing clean, organized, and stocked guest rooms by supervising housekeeping staff. Focused on detail while inspecting rooms, reporting issues to management and documenting discrepancies. Gifted in elevating customer satisfaction through staff training on cleaning procedures and assisting guests.
Overview
9
9
years of professional experience
Work History
Room Inspector
JW Marriott Starr Pass Resort & Spa
Tucson, Arizon
04.2022 - Current
- Inspected and evaluated hotel rooms for cleanliness, comfort, and overall condition.
- Reported any damages or maintenance needs to the appropriate personnel.
- Assessed guest satisfaction with the quality of housekeeping services provided.
- Conducted regular inspections of public areas such as lobbies, restrooms and hallways to ensure compliance with standards.
- Provided feedback on service performance issues to management staff when needed.
- Responded promptly to customer complaints related to room conditions or services provided.
- Collaborated with other departments such as Housekeeping and Maintenance to ensure efficient operations.
- Communicated effectively with guests throughout their stay in order to provide a positive experience.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
Housekeeper
JW Marriott Starr Pas Resort & Spa
Tucson , Arizon
07.2018 - 03.2022
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Changed bed linens and towels, tidied up rooms.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Replenished supplies such as drinking glasses and coffee cups in guest rooms.
- Responded to requests from guests regarding housekeeping needs.
- Reported any maintenance issues or damage to supervisors immediately.
- Used cleaning chemicals following proper guidelines.
- Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
Housekeeper
La Quinta Inn & Suites In
Tucson, AZ
09.2015 - 06.2018
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Changed bed linens and towels, tidied up rooms.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Used cleaning chemicals following proper guidelines.
Skills
- Inspecting rooms
- Managing cleaning standards
- Chemical Handling
- Training staff
- Customer service-focused
- Task Delegation
- Training and mentoring
- Effective Communication
Accomplishments
- Starr Associate of the Month: 2022 and 2023
Timeline
Room Inspector
JW Marriott Starr Pass Resort & Spa
04.2022 - Current
Housekeeper
JW Marriott Starr Pas Resort & Spa
07.2018 - 03.2022
Housekeeper
La Quinta Inn & Suites In
09.2015 - 06.2018
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