Rebecca Kosakowski
San Antonio,TX
Summary
Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Well-organized Housekeeper possessing excellent time management and cleaning skills. Trustworthy professional openly accepts direction and follows through. Demonstrates in-depth knowledge of cleaning equipment operations. Ambitious Room Inspector with expertise in performing guest room inspections and reporting discrepancies to management. Capable in assisting housekeeping staff and completing work orders for repairs. Driven to exceed customers' expectations and maintain team morale through respectful and considerate communication.
Overview
2
2
years of professional experience
Work History
Room Inspector
Fairfield Inn And Suites Marriott
San Antonio, TX
08.2024 - Current
- Inspected and evaluated hotel rooms for cleanliness, comfort, and overall condition.
- Ensured room amenities such as furniture, bedding, linens, and appliances are in working order.
- Reported any damages or maintenance needs to the appropriate personnel.
- Checked all doors, windows, walls, floors and ceilings for signs of wear or damage.
- Assessed guest satisfaction with the quality of housekeeping services provided.
- Replenished supplies such as towels, soap and tissue paper in each room according to established guidelines.
- Verified that all electrical outlets were functioning properly.
- Conducted regular inspections of public areas such as lobbies, restrooms and hallways to ensure compliance with standards.
- Provided feedback on service performance issues to management staff when needed.
- Participated in weekly training sessions to stay up-to-date on industry best practices.
- Kept accurate records of inspection results using designated software systems.
- Performed daily walkthroughs of assigned area to identify potential safety hazards or security risks.
- Maintained a professional demeanor when dealing with guests and team members alike.
- Followed strict protocols regarding key control procedures when entering guest rooms.
- Adhered to all corporate policies and procedures while carrying out duties.
- Collaborated with other departments such as Housekeeping and Maintenance to ensure efficient operations.
- Communicated effectively with guests throughout their stay in order to provide a positive experience.
- Scheduled cleaning services for vacated rooms in accordance with occupancy levels.
- Taught cleaning procedures to housekeeping staff.
- Maintained business cleanliness protocols by inspecting guest rooms.
- Assisted guests with requests by communicating with other team members.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Practiced safe work habits and wore protective safety equipment.
- Collaborated with front desk to respond promptly to guest requests and promote positive experience.
- Reviewed employee performance and devised improvement plan to achieve goals.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Polished furniture and room accessories to keep all areas bright and fresh.
Front Desk Agent
Fairfield Inn Marriott
San Antonio, TX
07.2024 - Current
- Greeted customers in a professional and friendly manner.
- Answered phones, responded to inquiries, and took messages.
- Assisted with check-in and check-out procedures for guests.
- Processed payments accurately and efficiently.
- Resolved customer complaints promptly and courteously.
- Provided information about hotel amenities, services, and local attractions.
- Maintained cleanliness of lobby area at all times.
- Scheduled reservations for groups and special events.
- Inputted guest information into computer system accurately and securely.
- Ensured that all safety regulations were followed according to company standards.
- Verified accuracy of room rates and other charges during check-in process.
- Monitored security cameras in lobby area as needed.
- Performed light housekeeping duties such as stocking supplies or cleaning surfaces.
- Addressed customer needs in a timely manner.
- Kept accurate records of guest transactions.
- Stayed current on promotions, discounts, packages, and offers available at the hotel.
- Managed cash drawer responsibly throughout shift.
- Generated daily reports detailing occupancy levels, revenue amounts.
- Provided excellent customer service while upholding company policies.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Assisted guests at check-in, providing information on various services within hotel.
- Answered guest inquiries, recommending shopping, dining or entertainment.
- Input and confirmed reservations for guests.
- Kept records of room availability and guest accounts, manually or using computers.
- Advised housekeeping staff of rooms vacated and ready for cleaning.
- Contacted housekeeping or maintenance staff to report room or building issues.
- Cleaned and maintained lobby and common areas by restocking supplies and watering plants.
- Deposited guest valuables in hotel safes or safe-deposit boxes.
Housekeeper
Springhill Suites By Marriott
San Antonio, TX
03.2023 - 08.2024
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Changed bed linens and towels, tidied up rooms.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Replenished supplies such as drinking glasses and coffee cups in guest rooms.
- Sanitized all areas of the hotel lobby and public restrooms.
- Responded to requests from guests regarding housekeeping needs.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Returned rooms to occupant-ready status to satisfy future guests.
- Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.
Housekeeper
Residence Inn Marriott
San Antonio, TX
08.2023 - 10.2023
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Changed bed linens and towels, tidied up rooms.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Replenished supplies such as drinking glasses and coffee cups in guest rooms.
- Scrubbed kitchen appliances, countertops and fixtures.
- Provided information about hotel services upon request from guests.
- Observed proper use of chemicals when cleaning various surfaces.
- Disinfected telephones, light switches and other frequently touched objects.
- Ensured that all health standards were met during cleaning operations.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
Education
High School Diploma -
Clairemont High School
San Diego, CA06-2006
Skills
- Inspecting rooms
- Maintenance knowledge
- Managing cleaning standards
- Training staff
- Cleaning and sanitation
- Customer Service
- Task Delegation
- Sanitation Standards
- Health and safety compliance
- Vacuuming and sweeping
- Customer service-focused
- Guest amenities
- Guest Relations
- Hospitality services
- Problem-solving skills
- Administrative Skills
- Effective Planning
- Listening Skills
- Team Oversight
- Research
- Brand Development
- Flexible Schedule
- Team Collaboration
- Attention to Detail
- Computer Skills
- Quick Learner
- Problem-Solving
- Creativity and Innovation
- Creative and Resourceful
Accomplishments
- Completed Marriott Bonvoy loyalty training on DLZ (Digital Learning Zone)
- Completed front desk training on Marriott DLZ (Digital Learning Zone)
- Completed Human Trafficking training on Marriott DLZ( Digital Learning Zone)
- Completed Active listening, guest cues, LEARN model, GXP, Fosse system and many more on DLZ (Digital Learning Zone)
Timeline
Room Inspector
Fairfield Inn And Suites Marriott
08.2024 - Current
Front Desk Agent
Fairfield Inn Marriott
07.2024 - Current
Housekeeper
Residence Inn Marriott
08.2023 - 10.2023
Housekeeper
Springhill Suites By Marriott
03.2023 - 08.2024
High School Diploma -
Clairemont High School
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