Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hajira Hankins

Dallas,TX

Summary

Driven Front Desk Agent highly skilled in managing reservations, telephone calls, and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.

Overview

12
12
years of professional experience

Work History

Front Desk Agent

Fairfield Inn And Suites Marriott
06.2025 - Current
  • Answer customer telephone calls promptly and accommodating their needs.
  • Welcome each new arrival pleasantly and confirming reservations and identification.
  • Oversee fast-paced front desk operations and guests' needs at busy facility.
  • Take reservations over the phone, in person, and via computer for guests and provide confirmation information.
  • Collect room deposits, fees, and payments.
  • Maintain clean and organized front desk areas to uphold polished company image.
  • Implement marketing and promotional initiatives to increase occupancy.

Massage Therapist

Soothe Massage and Wellness
12.2015 - 05.2025
  • Maintained client treatment records and designed long-term care programs for return customers.
  • Provided safe, effective, and appropriate Massage Therapy techniques during customer appointments.
  • Utilized deep tissue, Swedish, prenatal, and myofascial massage therapy techniques to provide options to customers.
  • Demonstrated knowledge of anatomy and physiology to better understand body and inform massage techniques.

Front Desk Receptionist

Hand & Stone Massage And Facial Spa
03.2013 - 10.2015
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Collected room deposits, fees, and payments.
  • Scheduled, coordinated and confirmed appointments and meetings.

Education

Associate of Arts - Liberal Arts And Sciences

Eastfield College
Mesquite, TX

Licensed And Certified - Massage Therapy

Texas Center For Massage Therapy (now Cortiva)
Richardson, TX

High School Diploma -

Skyline High School
Dallas, TX

Skills

  • Guest amenities
  • Registration processing
  • Credit and cash payment handling
  • Sales expertise
  • Marketing
  • Oral and written communications
  • Conflict and issue documentation
  • Microsoft office

Timeline

Front Desk Agent

Fairfield Inn And Suites Marriott
06.2025 - Current

Massage Therapist

Soothe Massage and Wellness
12.2015 - 05.2025

Front Desk Receptionist

Hand & Stone Massage And Facial Spa
03.2013 - 10.2015

Associate of Arts - Liberal Arts And Sciences

Eastfield College

Licensed And Certified - Massage Therapy

Texas Center For Massage Therapy (now Cortiva)

High School Diploma -

Skyline High School

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