Elexa Kinsey
491 Lockport Ave SW New Philadelphia ,OH
Summary
Knowledgeable and dedicated customer service professional with extensive experience in retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing relationships with clients. Motivated to maintain customer satisfaction and contribute to company success. . Recognized for effective teamwork and time management, contributing to improved operational efficiency and client relationships.
Overview
2027
2027
years of professional experience
Work History
Financial Services Representative
First Federal Community Bank
02.2025 - Current
- Assisted clients with account inquiries and transactions, ensuring timely and accurate service.
- Provided support in loan processing, gathering required documentation for approvals.
- Educated customers on financial products, enhancing their understanding and usage of services.
- Resolved client issues promptly, maintaining high levels of customer satisfaction and retention.
- Provided excellent customer service, resolving issues quickly and maintaining long-term client relationships.
- Enhanced customer relationships with personalized service and addressing individual concerns promptly.
Customer Relationship Associate
First Federal Community Bank
Dover, OH
- Addressed customer complaints promptly, utilizing problem-solving skills to resolve issues effectively.
- Provided exceptional customer service by utilizing in-depth product and service knowledge.
- Processed customer teller transactions promptly, ensuring high levels of satisfaction.
- Engaged in teamwork with fellow employees on the teller line to ensure seamless customer transactions.
Assistant Manager
Save A Lot
Uhrichsville, OH
04.2017 - 07.2021
- Assisted in training new team members on store operations and customer service standards.
- Managed inventory control processes, ensuring stock levels met demand efficiently.
- Coordinated scheduling for team members to optimize coverage during peak hours.
- Monitored sales performance and implemented promotional strategies to enhance revenue.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Education
High School Diploma -
QDA
New Philadelphia, OH05.2019
Skills
- Teamwork
- Customer service
- Problem-solving
- Time management
- Multitasking
- Reliability
- Relationship building
Timeline
Financial Services Representative
First Federal Community Bank
02.2025 - Current
Assistant Manager
Save A Lot
04.2017 - 07.2021
Customer Relationship Associate
First Federal Community Bank
High School Diploma -
QDA