Elexis Gonzalez
Dallas,TX
Summary
I am a results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. I strive to deliver impactful solutions, and enhance every participants experience.
Overview
12
12
years of professional experience
Work History
Non Qualified Plan Services
Fidelity
08.2021 - Current
- Worked effectively in fast-paced environments, I have taken up to 100 calls per day, helping customers with; electronic funds transfers, loan payments, and provided their plan details.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Addressed customer inquiries promptly, resulting in increased efficiency of overall call management process.
- Followed up on customer inquiries to confirm issues were adequately addressed.
Management Trainee
Enterprise Car Rental
08.2020 - 08.2021
- I Became the 10th best in sales out of 200 within three months.
- Enhanced team productivity by leading weekly strategy meetings
- Described products to customers and accurately explained details and care of merchandise.
- Conducted thorough inspections of vehicles before and after rentals, minimizing damage claims and maintaining fleet quality.
Server
California Pizza Kitchen
01.2014 - 01.2016
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Server
OLIVELLA'S NEO PIZZA
01.2013 - 01.2014
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
BBA -
University of North Texas
Skills
- I have a strong desire to help others
- Excellent communication skills, both verbal and written
- Data research and validation
- Problem-solving abilities
Timeline
Non Qualified Plan Services
Fidelity
08.2021 - Current
Management Trainee
Enterprise Car Rental
08.2020 - 08.2021
Server
California Pizza Kitchen
01.2014 - 01.2016
Server
OLIVELLA'S NEO PIZZA
01.2013 - 01.2014
BBA -
University of North Texas
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