Elexis Thomas

Client-focused insurance professional with a strong foundation in case management and customer service within the life insurance. Demonstrated expertise in analyzing policy documents, investigating client records, and resolving discrepancies using digital systems and compliance protocols. Adept at leveraging technology to optimize case resolution and drive operational efficiency

Prudential Insurance Life Insurance Case Management Specialist November 2018current o Process and manage high-volume life insurance applications from intake to final decision, applying policy interpretation and underwriting guidelines. o Conduct in-depth reviews of documentation to confirm eligibility, completeness, and regulatory compliance. o Coordinate daily workflow processes to ensure service levels, production standards, and quality requirements are consistently met o Collaborate cross-functionally with underwriters, agents, and internal stakeholders to resolve case issues and ensure timely outcomes. o Utilize digital workflow systems (e.g., Salesforce, proprietary tools) to track progress, flag discrepancies, and document decisions. o Apply data-driven judgment in identifying red flags and recommending next steps for complex cases.

Tenacious Debt Collector with background in managing both consumer and commercial accounts. Expertise lies in negotiation, resolution strategies and maintaining professional relationships. Demonstrated strengths include communication skills, empathy, and understanding of legal procedures. Have made significant impact by decreasing outstanding debts and improving cash flow for previous employers.

• Prudential Insurance, Life Insurance Case Management Specialist, 11/01/18, current, Process and manage high-volume life insurance applications from intake to final decision, applying policy interpretation and underwriting guidelines., Conduct in-depth reviews of documentation to confirm eligibility, completeness, and regulatory compliance., Coordinate daily workflow processes to ensure service levels, production standards, and quality requirements are consistently met., Collaborate cross-functionally with underwriters, agents, and internal stakeholders to resolve case issues and ensure timely outcomes., Utilize digital workflow systems (e.g., Salesforce, proprietary tools) to track progress, flag discrepancies, and document decisions., Apply data-driven judgment in identifying red flags and recommending next steps for complex cases.
• Wells Fargo Home Mortgage, Loan Servicing Specialist, 02/01/15, 12/31/18, Investigated and resolved borrower account issues with precision and compliance to federal and state regulations., Managed time-sensitive cases involving payment discrepancies, escrow account reviews, and servicing errors., Delivered high-touch communication to customers, delivering updates, explanations, and outcomes in a clear and empathetic manner., Maintained accurate and audit-ready documentation across enterprise servicing platforms., Contributed to performance goals by meeting daily case closure metrics and quality assurance standards.
• Burger King, Assistant Manager, 06/01/06, 12/31/15, Promoted from crew member to leadership roles within two years due to exceeding expectations., Create schedule for crew members (12-15 team members)., Interview and hire crew members., Train all new employees to meet standard operating procedures, demonstrating strong leadership skills., Balanced cash registers and ensured proper equipment functionality, showcasing operational leadership.