Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Elexus Smith

Baltimore,MD

Summary

Sales professional with exceptional customer service and sales skills seeking to provide premier service to clients and up-sell products in person, over the phone and through email who possesses written and verbal communication skills and always strives for customer satisfaction.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Customer Support Specialist

Blue Balloon ABA
01.2021 - Current
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Conducted regular training sessions for new team members, promoting best practices in customer support operations.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Worked closely with sales representatives to ensure seamless handoff of potential leads from support interactions.

Mentor Sales

United Needs & Abilities
05.2019 - 03.2020
  • Designed and implemented sales training program and documentation
  • Increased sales productivity by implementing effective training programs and coaching techniques
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
  • Set and achieved company defined sales goals.
  • Built relationships with customers and community to promote long term business growth.

Sales Consultant

Rehabilitation Department
08.2018 - 05.2019
  • Full cycle sales experience
  • Account management within digital ads space
  • Oversaw multiple accounts and worked diligently to meet and exceed
    performance goals
  • Strong understanding of products and service offerings to better upsell to
    clients.
  • Maintain point of contact in matters relating to client concerns and
    needs.

Data Entry Specialist

Jai Medical Systems
12.2016 - 08.2018
  • Resolved issues quickly to maintain productivity goals.
  • Organized work to meet demanding production goals increasing production by 13%
  • Validated customer information, such as addresses and contact numbers.
  • Participated in regular meetings with team members to discuss production updates.
  • Inputted data into computer system to ensure accuracy and completeness of records.

Office Clerk

Parks And Recreation
12.2015 - 12.2016
  • Enrolled new members in company programs.
  • Scheduled meetings, appointments, and travel arrangements for staff members.
  • Created spreadsheets using Microsoft Excel for tracking data and creating reports.
  • Verified transactions, product orders and shipping dates and entered information into databases and reports
  • Maintained an organized and clean office environment to boost staff productivity and overall morale.

Education

Bachelor of Science - Rehabilitation Services

University of Maryland Eastern Shore (UMES)
Princess Anne, MD
05.2020

Skills

  • Verbal communication
  • Project Management skills
  • Innovation
  • Familiar with CRM tools and
    sales software
  • Salesforce
  • B2B
  • Outreach
  • Problem solving
  • Product knowledge
  • Selling to customer needs
  • Software requirements
  • Product development
  • Presentation skills
  • General programming skills
  • Technical understanding
  • Account Management Skills
  • Sales
  • Excel
  • Familiar with Teams

Certification


  • Certified Scrum Master 2022

Timeline

Customer Support Specialist

Blue Balloon ABA
01.2021 - Current

Mentor Sales

United Needs & Abilities
05.2019 - 03.2020

Sales Consultant

Rehabilitation Department
08.2018 - 05.2019

Data Entry Specialist

Jai Medical Systems
12.2016 - 08.2018

Office Clerk

Parks And Recreation
12.2015 - 12.2016

Bachelor of Science - Rehabilitation Services

University of Maryland Eastern Shore (UMES)

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Elexus Smith