Summary
Overview
Work History
Education
Skills
Accomplishments
Work Availability
Quote
Timeline
Manager

Elfredia Stokes

Fremont,NC

Summary

Organized Patient Service Representative with 21 years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations. Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 21 years of relevant work experience to your team.

Overview

12
12
years of professional experience

Work History

Patient Service Representative

Quest Diagnostics
Wilson, NC
03.2008 - 03.2020
  • Assisted patients in filling out check-in and payment paperwork.
  • Took copayments and compiled daily financial records.
  • Balanced deposits and credit card payments each day.
  • Kept current with literature and felid advancements to advocate to and for patients.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Used personal protective equipment correctly to protect coworkers and patients.
  • Stocked phlebotomy cart or carrier with appropriate supplies.
  • Tracked collected specimens by initialing, dating and noting times of collection.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Reviewed patient records for accuracy and completeness.
  • Conducted venipuncture and other CT procedures.
  • Organized daily work based on collection priority.
  • Packaged and shipped specimens to central lab daily.
  • Monitored patients for reactions and verified sample quality.
  • Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
  • Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.

Education

High School Diploma -

Cornerstone Christian Correspondence School
Townsend, GA
09.2006

Skills

  • Patient Confidentiality and Data Security
  • Insurance Information Collection
  • Operational Requirements
  • Reminder Calls
  • HIPAA Guidelines
  • Health Education
  • Needle Localization
  • Operational Standards
  • Vacuum Tube and Syringe Use
  • Patient Health Information Access
  • Blood Draw and Sample Collection
  • Aseptic and Sterilization Techniques
  • Critical Thinking
  • Sample Processing
  • Sample and Form Matching
  • Accurate Documentation
  • Patient Confidentiality
  • Blood Alcohol Testing
  • Interval Testing
  • Information Gathering
  • MEDITECH Laboratory and Microbiology
  • Disposing of Biohazardous Waste
  • Informed Consent
  • Infection Control Protocols
  • Butterfly Venipuncture
  • Glucose Screening
  • Collecting Medical Specimens
  • Specimen Collection
  • Quality Patient Care
  • Direct Patient Care
  • Safety Protocols Expertise
  • Safety Requirements
  • Assessing Vital Signs
  • Aseptic Techniques
  • Customer Service
  • Sterile Field Preparation
  • Staff Phlebotomy Training
  • Safe Needle Disposal
  • Customer Satisfaction

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Patient Service Representative

Quest Diagnostics
03.2008 - 03.2020

High School Diploma -

Cornerstone Christian Correspondence School

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Elfredia Stokes