Elgin Howell
Orlando
Summary
Experienced professional in troubleshooting and resolving issues with computer systems, mobile devices, and peripheral equipment. Proficient in addressing usability and security concerns to enhance user experience. Demonstrated ability to independently investigate and resolve technical problems efficiently.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Owner/Technician
Howell Information Technology and Security
Orlando
07.2024 - Current
- Established comprehensive policies and procedures to enhance organizational operations.
- Researched potential partners to broaden service offerings.
- Identified new growth opportunities to drive expansion and diversification.
- Maintained client relationships through exceptional customer service.
Technical Support Representative
Transcom
Orlando
05.2020 - 10.2022
- Resolved escalated customer service issues promptly to enhance user experience.
- Troubleshot software and hardware inquiries to provide effective solutions.
- Monitored customer feedback, ensuring adherence to satisfaction standards.
- Documented technical support activities, including processes and updates for reference.
- Ensured compliance with company policies regarding technical support operations.
- Diagnosed system errors and implemented solutions to resolve them.
IT Maintenance and Assistant Office Manager
Tempered Glass Industries
Clearwater
01.2003 - 11.2014
- Monitored system performance and executed preventive maintenance procedures for enhanced reliability.
- Resolved hardware issues by replacing components, ensuring optimal functionality.
- Configured routers, switches, and wireless access points to improve LAN and WAN connectivity.
- Installed and configured hardware, software, systems, networks, printers, and scanners for operational efficiency.
Education
Bachelor of Science - Cybersecurity And Information Assurance
Western Governors University
Salt Lake City, UT06-2024
Skills
- Technical troubleshooting and diagnostics
- Network configuration and security
- Effective communication skills
- Problem solving strategies
- Cybersecurity protocols and fundamentals
- Data security and privacy
Affiliations
- Co-author of a Table Top Roleplaying Game
- Co-Founder of a small regional roleplaying game convention
Accomplishments
- National Merit Scholar
- PRIDE Award winner for Mathematics
Certification
- CompTIA A+, Network+, Security+, Project+, CySA+, Data+, and PenTest+
- Linux Essentials
- (ISC)^2 Systems Security Certified Pratitioner
Timeline
Owner/Technician
Howell Information Technology and Security
07.2024 - Current
Technical Support Representative
Transcom
05.2020 - 10.2022
IT Maintenance and Assistant Office Manager
Tempered Glass Industries
01.2003 - 11.2014
Bachelor of Science - Cybersecurity And Information Assurance
Western Governors University
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