Mark Woodley
Tucson,AZ
Summary
Strongly motivated service manager with over 20 years of experience in machine diagnostics and operational management. Expertise in engine and electrical diagnostics. with a strong commitment to customer service and reducing down time.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Owner/Technician
Mark's Machine Repair
Tucson, AZ
05.2023 - Current
- Led machine repair operations, ensuring timely and high-quality service delivery.
- Developed strong relationships with suppliers to secure reliable parts for repairs.
- Implemented quality control measures, increasing customer satisfaction and repeat business.
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Ensure machines are correctly diagnosed the first time to reduce customer downtime.
Service Manager
United Rentals
Tucson, AZ
03.2003 - 04.2023
- Led service operations, ensuring optimal equipment availability and customer satisfaction.
- Developed and implemented training programs to enhance team performance and safety compliance.
- Streamlined service processes, resulting in improved response times and operational efficiency.
- Resolved customer complaints in professional and timely manner.
- Defined clear targets and objectives and communicated to other team members.
- Mentored junior technicians, fostering a positive team dynamic that encouraged knowledge sharing and skill development.
- Managed 15 technicians and 75 million in fleet
Education
High School Diploma -
Flowing Wells High School
Tucson, AZ05.2002
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Team oversight
- Business development
- Engine diagnostics
- Electrical diagnostics
- Customer service
- Def system diagnostics
Certification
jlg certified technician
genie factory trained technician
john deere factory trained technician
macs a/c certification
Timeline
Owner/Technician
Mark's Machine Repair
05.2023 - Current
Service Manager
United Rentals
03.2003 - 04.2023
High School Diploma -
Flowing Wells High School