EL Hadji Maiga
New York,NY
Overview
7
7
years of professional experience
1
1
Certification
Summary
Dynamic security professional with a proven track record at PPI Group, excelling in incident reporting and CCTV monitoring. Recognized for delivering superior customer service and enhancing operational efficiency. Detail-oriented and adept at maintaining safety standards, contributing to a secure and welcoming environment for all patrons.He also obtains a CPR certificate.And you also got naloxon training certificates.During my three years as a security guard, I handled situations such as managing large visitor flows during peak hours. On one occasion, I helped de-escalate a tense situation by calmly communicating with a distressed visitor, thus ensuring everyone's safety. I also have experience in identity verification and X-ray screening, which allows me to confidently assume reception responsibilities. This gives them a concrete understanding.
Work History
Security Officer
PPI Group
11.2023 - 01.2026
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
Cashier
Rite Aid
New York, NY
11.2020 - 10.2023
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and recommendations to enhance shopping experience.
- Maintained accurate cash drawer balance through diligent record-keeping and reconciliation.
- Collaborated with team members to ensure store cleanliness and organization during peak hours.
- Handled returns and exchanges, providing solutions that aligned with company policies.
- Promoted loyalty programs, increasing customer engagement and repeat business opportunities.
- Monitored inventory levels, notifying management of low stock items for timely replenishment.
- Trained new staff on cashier protocols and customer service best practices to improve team performance.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Set up new sales displays each week with fresh merchandise.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Processed refunds and exchanges in accordance with company policy.
- Used POS system to enter orders, process payments and issue receipts.
- Handled cash with high accuracy and took care to check bills for fraud.
Cleaner Supervisor
LeBus Bakery
Philadelphia
09.2018 - 07.2020
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
GED -
LTIEBA
Bamako, Mali 10.2020 - 07.2020
Skills
Report writing
Incident reporting
Security guard license
General security
CCTV surveillance
Detail-oriented
CCTV monitoring
Superior customer service
Certification
CPR certificate.And you also got naloxone training certificates
Languages
Barbara French and English
Full Professional
Timeline
Security Officer
PPI Group
11.2023 - 01.2026
Cashier
Rite Aid
11.2020 - 10.2023
GED -
LTIEBA
10.2020 - 07.2020
Cleaner Supervisor
LeBus Bakery
09.2018 - 07.2020