Eli Critchlow
Layton,UT
Summary
Proven achiever in sales, having excelled at Crabtree Auto by leveraging in-depth knowledge of automotive parts and exceptional customer service skills to enhance satisfaction and drive repeat business. Skilled in inventory management and adept at collaborative problem-solving which significantly contributed to team success.
Overview
17
17
years of professional experience
Work History
Sales Associate
Crabtree Auto
09.2007 - Current
- Utilized in-depth knowledge of automotive parts and components to provide excellent customer service and sales support.
- Assisted customers in identifying and sourcing the correct parts for their vehicles, ensuring customer satisfaction and repeat business.
- Developed strong product knowledge and understanding of various automotive systems, including engines, transmissions, electrical systems, and more.
- Collaborated with mechanics and technicians to determine the specific parts required for repairs and maintenance.
- Maintained inventory control, ensuring accurate stock levels and timely replenishment of parts.
- Effectively communicated technical information and specifications to customers and colleagues.
- Handled customer inquiries, resolved complaints, and provided product recommendations based on customer needs.
- Managed approximately 30 to 40 incoming calls, emails and faxes per day from costumers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Ensured consistent service quality by maintaining up-to-date knowledge of automotive technologies and best practices.
- Replaced damaged, missing, or defective parts with new and refurbished parts.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
Education
Some College (No Degree) -
Dixie College
St. GeorgeSkills
- - Strong knowledge of automotive parts, systems, and components
- - Excellent customer service and sales skills
- - Ability to identify and source the correct parts for various vehicles
- - Proficient in inventory management and control
- - Effective communication skills, both verbal and written
- - Attention to detail and accuracy in maintaining records and documentation
- - Familiarity with automotive repair and maintenance processes
- - Ability to work collaboratively with mechanics, technicians, and other team members
Languages
Spanish
Limited Working
Timeline
Sales Associate
Crabtree Auto
09.2007 - Current
Some College (No Degree) -
Dixie College
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