Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Eli Elizondo

Pharr,TX

Summary

Shift lead at Planet Fitness, adept in operations support and customer service management. Excelled in staff development and problem-solving, boosting team performance significantly. Demonstrated strong communication and leadership, ensuring high customer satisfaction and operational efficiency. Skilled in complaint resolution and safety procedures, contributing to a positive and productive work environment.

Overview

5
5
years of professional experience

Work History

Shift Leader

Planet Fitness
01.2023 - Current
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Enforced company policies and regulations with employees.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Resolved conflicts between employees to maintain positive and productive work environments.

Sales Advisor

Best Buy
09.2021 - 12.2022
  • Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
  • Listened to customer details and offered matching solutions to meet wide range of requirements.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Met existing customers to review current services and expand sales opportunities.

Front of House Staff Member

Chick-fil-A
02.2020 - 03.2021
  • Established welcoming atmosphere by greeting each guest warmly.
  • Trained new staff in front-of-house procedures, customer relations, and cleaning.
  • Disinfected frequently touched between guests to minimize infection risks.
  • Assisted servers with delivering food, filling beverages, and retrieving items for guests.
  • Helped guests at tables when in need of assistance.
  • Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.

Education

Diploma -

Edinburg High School
Edinburg, TX
06.2021

Skills

  • Operations Support
  • Customer Service Management
  • Diplomatic and Fair
  • Strong verbal and written communication
  • Problem-Solving
  • Staff education and training
  • Safety processes and procedures
  • Creative Problem-Solving
  • Staff Development
  • Complaint resolution
  • Positive Attitude
  • Team Supervision

Languages

English
Native or Bilingual
Spanish
Professional Working

Timeline

Shift Leader

Planet Fitness
01.2023 - Current

Sales Advisor

Best Buy
09.2021 - 12.2022

Front of House Staff Member

Chick-fil-A
02.2020 - 03.2021

Diploma -

Edinburg High School

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Eli Elizondo