Eli Kuerst
Colorado Springs,CO
Summary
High-performing sales manager and automotive specialist with a proven track record in high end vehicle Protection and high volume tickets. Expert in translating complex technical services, including PPF, Ceramic Coatings and window tint into value driven solutions for customers. Adept at managing the bridge between sales and shop production to ensure maximum efficiency, quality control, and customer retention Authorized to work in the US for any employer
Overview
9
9
years of professional experience
Work History
Sales Manager
Elite auto pro
Colorado Springs, CO
05.2024 - 02.2026
- Lead sales operations for premier automotive protection shop specializing in PPF, Tint, and Ceramic coatings
- Consult with clients to build customer Protection packages consistently meeting and revenue targets
- Manage the shop schedule, ensuring a seamless handoff between the sales floor and the install team to maintain on time delivery
- Educate customers on the technical differences between carbon vs ceramic tint and the long-term ROI on Paint protection film
- Act as the primary point of contact for client accountability, resolving any concerns to maintain a 5-star service reputation
Sales Associate
Pro Auto Spa
Colorado Springs, CO
06.2023 - 11.2024
- Drove sales for specialized automotive detailing and protection services.
- Preformed vehicle walk arounds with customers to identify areas of concern and suggest appropriate restorative services.
- Developed a deep understanding of the products and surface prep to better explain the process to the customer
Sales Associate
Phil Long Ford of Motor City
Colorado Springs, CO
11.2022 - 05.2023
- Facilitated vehicle sales in a face paced dealership environment, focusing on building rapport and identifying specific customer needs
- Collaborated with the finance and service department to ensure a smooth transition from sold to delivery
- Built a long lasting and trusting relations ship with the customer to ensure a repeat customer
Sales Associate
Chief Vapor
Colorado Springs, CO
05.2020 - 06.2021
- Answered incoming calls
- Educated customers about Vape products and proper care for the devices
- Stocked the floor
- Provided pleasant customer service
Team Captain
Merry Maids
Olympia, WA
11.2019 - 05.2020
- Organized and prioritized work to complete assignments in a timely, efficient manner
- Was responsible for checking how many clients we had for the day and making sure we had the right supplies for the day.
- Interacting with new clients to explain what we do and how we do it and to answer any questions they had.
- Checking over my teams work to make sure it was done right the first time.
Lead Porter/service Advisor/pre Delivery Inspector
Hanson Motors
Olympia, WA
09.2018 - 10.2019
- Suggested add-on services that would be helpful to customers and improve bottom line
- Answered customer questions about services and provided detailed explanations regarding service charges
- Pleasantly greeted customers and asked open-ended questions to better determine needs
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction
- Checked in cars as they were delivered to the dealership, looking for any damages from transit
- Took the protective cover off of the car to check the interior for any missing panels or broken trim
- Drive the cars for the first 20 miles to make sure the car is running correctly and all operational systems are in-tact
- Wash the car and set up the clock, compass, and put the dealer plates on the car to go to the lot
- Reported any customer-oriented issues immediately to service manager for swift assistance and resolution
- Interacted face-to-face with customers to understand vehicle detailing needs and ensure quality satisfaction
- Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping
- Assigned daily employee tasks and monitored activity and completion
- Trained and mentored staff to maximize effectiveness
Delivery Expert
Domino's pizza
Lacey, WA
11.2016 - 08.2018
- Delivered top customer satisfaction, reviewing feedback closely and addressing needs and requests.
- Displayed products properly at customer sites and according to company specifications and policies.
- Prepared dough from scratch using old world recipe and added toppings, cheese and sauce for unique pies.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Performed cash register operations by applying coupons, giving customer totals and handling cash and credit card payments.
- Used pizza cutter to slice pizzas according to size and customer specifications.
- Communicated with management on food inventory stock to request order placement.
Cellphone Tower Tech
Excell
Kent, WA
09.2016 - 11.2016
- Installed equipment, including masts, clamping, bracing, supports, antennas, cabling, and bolting.
- Performed routine maintenance on equipment, as needed.
- Changed out batteries for Verizon sites
Education
GED -
Tenino High
Tenino, WASkills
- Detailing
- Car Wash
- Self-motivation
- Teamwork
- Problem Solving
- Customer Service
- Leadership
- Management
- Adaptability
- Relationship building
- Sales expertise
- Positive and upbeat
- Sales operations
- Rapport and relationship building
Timeline
Sales Manager
Elite auto pro
05.2024 - 02.2026
Sales Associate
Pro Auto Spa
06.2023 - 11.2024
Sales Associate
Phil Long Ford of Motor City
11.2022 - 05.2023
Sales Associate
Chief Vapor
05.2020 - 06.2021
Team Captain
Merry Maids
11.2019 - 05.2020
Lead Porter/service Advisor/pre Delivery Inspector
Hanson Motors
09.2018 - 10.2019
Delivery Expert
Domino's pizza
11.2016 - 08.2018
Cellphone Tower Tech
Excell
09.2016 - 11.2016
GED -
Tenino High