Eli Massie
Charleston
Summary
Dedicated employee known for my young age, pursuing employment options that require good customer service, management skills, positive attitude, automotive knowledge, or yard work.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Service Manager
American auto (Ben Franklin Career Center
Dunbar
01.2024 - Current
- Managed team of technicians to ensure high-quality service delivery and customer satisfaction.
- Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
- Maintained accurate records of all service requests, including resolution times and costs incurred.
- Handled customer complaints and resolved issues promptly to maintain positive relationships.
Landscape Worker
Myslef
Charleston, West Virginia
01.2015 - Current
- Trimmed shrubbery and trees to help plants produce more flowers and fruit to benefit wildlife.
- Trimmed hedges and bushes into desired shapes using pruning shears or hedge trimmers.
- Checked machinery and performed routine maintenance to prevent malfunction.
- Followed safety protocols while operating mowing and trimming equipment.
- Decorated gardens, paths and beds with stones or plants.
- Adjusted cutting heights according to grass types and desired lawn aesthetics.
Sissonville Piggly Wiggly
Hudson Hamady
Sissonville
12.2023 - 11.2024
- Front Supervisor
- Cashier
- Cashier trainer
- Self check out
- Customer Service
- Overall income of store
- Money orders
- Lottery machines
- Exceeded customer satisfaction by finding creative solutions to problems.
- Worked effectively in team environments to make the workplace more productive.
- Completed day-to-day duties accurately and efficiently.
- Managed inventory and supplies to ensure materials were available when needed.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education
High School Diploma -
Sissonville High School
Sissonville, W.V08-2026
Automotive Engineering
Ben Franklin
Dunbar, West Virginia08-2025
Skills
- Equipment maintenance
- Engine diagnostics
- Vehicle inspection
- Customer service
- Parts ordering
- Reliable
- Problem solving
- Time management
- Coaching, mentoring, training
Certification
- Automotive technology (Nocti) 2024-2025
- Automotive Technician- core (Nocti) April 2025
- OSHA 10 (automotive)
- Land that Job (Sp2) 9/24/24
- Automotive service safety (Sp2) 8/29/24
- Ethics (Sp2) 3/14/24
- Valvoline: Motor oil 101, fluids 101, chemicals 101 (Sp2) 2024
- WD-40: Tools and equipment maintenance (Sp2) 2024
- Electric vehicle safety (Sp2) 3/15/24
- Supervisor course 3/14/24 (sp2)
- Automotive pollution prevention (sp2)
- Automotive Life Institute
Timeline
Service Manager
American auto (Ben Franklin Career Center
01.2024 - Current
Sissonville Piggly Wiggly
Hudson Hamady
12.2023 - 11.2024
Landscape Worker
Myslef
01.2015 - Current
High School Diploma -
Sissonville High School
Automotive Engineering
Ben Franklin