Eli Rashidov
Flanders,NJ
Summary
Experienced business leader skilled in developing and implementing strategic goals, allocating resources, and driving productivity.
Demonstrates strong business acumen and managerial abilities.
Ten years of top management experience in the fast-paced car rental industry, including HR and fleet management.
Fleet acquisition, employee coaching, customer service, and sales professional with a proven track record of exceeding company goals.
Dedicated and adaptable professional with rapid mastery of the trucking industry, earning promotion to terminal manager within weeks.
Overview
13
13
years of professional experience
Work History
Corporate Fleet / Branch Manager
Drivo Rent A Car/ Ace & Fox Rent Car
Newark, NJ
01.2018 - Current
- Successfully coordinated various aspects of company fleet operations, such as new fleet acquisition system enrollment, floor planning, and obtaining essential DMV documentation.
- Worked directly with CEO to strategize and optimize fleet composition for the company.
- Managed and mentored a workforce of 40+ individuals across multiple departments.
- Successfully led the overall operation at HQ EWR location resulting in notable enhancements in NPS scores, sales yield, and positive reviews & feedbacks.
- Conducted interviews and evaluated candidates for staffing purposes
- Successfully maintained and monitored the fleet of over 1500 rental units at four different locations (EWR, JFK, LGA & BRK)
- Generated regular reports on fleet, location, and operations at daily, weekly, and monthly intervals.
- Established productive lines of email communication with various corporate and financial institutions.
- Conducted weekly meetings with location agents, drivers, and supervisors for goal, review, and sales discussions.
- Collaborated closely with the EWR mechanic shop manager and CEO in weekly meetings.
- Oversaw the approval process for large purchases and managed daily repair orders at a mechanic shop.
- Collaborated with executive team on a regular basis in order to provide comprehensive updates on fleet and location performance.
- Ensured 24/7 coordination with the repo team for efficient vehicle recoveries and repossessions.
- Managed cash recoveries from tow yard impounds and police precincts while ensuring proper documentation.
- Executed efficient vehicle transfers across multiple locations and service dealerships.
- Executed weekly vehicle sales to sister company Car2Sell, ensuring accurate calculations for title payoff and MMR sale prices. Improved fleet out-process through designation of specific vehicles for sale.
- Optimized workforce management by introducing punch in/out system, rewarded high-performing employees with promotions and salary enhancements.
- Maintained a continuous flow of rental units in the fleet by conducting regular physical inspections, producing spare keys, and inputting information accurately into the systems.
- Handled GPS tracker installation and removal for the rental fleet
- Collaborated with the overseas operation center to streamline vehicle inspection audits, repair reporting, and daily camera inspections.
- Streamlined payment processes by efficiently handling check writing for various expenses such as parts, transportation companies, customer refunds, and account payables
- Assisted rental agents with customer inquiries and complaints at the front counter.
- Ensured seamless rental operation through effective troubleshooting.
- Maintained responsibility for overseeing operations of a network of over 40 surveillance cameras.
- Ensuring the proper condition and organization of the rental fleet lot every day.
- Conducted routine financial audits and generated accurate reports monthly and quarterly.
- Created and organized schedules for the rental staff.
- Fixed errors and assisted with payment inquiries in cloud-based payment platform CenPOS.
- Proficient in utilizing various cloud-based systems such as Monday.com, TSD Rental, Rezpower, GoldstarCMS, Central Dispatch, and Office 365.
- Executed various tasks related to the functioning of both rental and used car dealership businesses.
- Offered round-the-clock assistance to location agents through phone and text, disregarding any time constraints or holidays.
Terminal Manager
HIGHLIGHT MOTOR GROUP
Parsippany-Troy Hills, NJ
05.2022 - 10.2022
- Supervise and direct the activities of staff in relation to transport operations within the company on duties like dispatching and tracking/monitoring of transportation vehicles
- Monitor the general operations of staff of the transportation department to make sure that their operations are within the guidelines, safety measures, government orders, and administrative policies
- Collaborating with staff members to formulate and implement transportation-related procedures as well as company revenue goals and customer service objectives
- Arranging repairs and routine maintenance of transportation vehicles
- Complying with transportation-related policies, as well as safety rules and government regulations
- Promoting safe work activities by conducting safety audits, and attending company safety meetings
- Involve in the negotiation and authorization of contracts and other forms of purchases and procurements that are related to the company's transportation needs
- Develop important indicators that measure and show the effectiveness of the company's transportation operations
- Develop transportation policies across appropriate units within the firm
- Appoint competent transportation staff
- Conduct necessary investigation(s) to determine the cause of problems like accidents (if any arises) and to set up safety measures to avoid recurrence of such issues
- Develop and implement plans that will lead to improvement in company profit
- Implement management recommendations, like proposed fees and change in movement schedule
- Maintain open dialogue with other units' managers so as to organize activities that will enhance company's general performance
- Take charge of investigations that look into customer complaints with regards to product delivery and other transportation-associated issues
- Make recommendation for the acquisition of new equipment or the replacement of old ones
- Step in if necessary in any role in case of no show: dispatcher, warehouse manager or any role that needs coverage
- Other duties as assigned.
Lead Rental Agent
Drivo Rent A Car/ Economy Rent A Car
Newark, NJ
07.2014 - 12.2017
- Dealing with customer enquiries about the availability and cost of vehicles
- Taking bookings and explaining the terms of rental or leasing agreements
- Completing paperwork with the customer and taking payments
- Customer support via phone, mails and emails
- Checking in and out vehicles in special mobile application 'RECORD 360'
- Filling out damage(claim) reports
- Providing ongoing service and sales support and monthly NYC reports
- Resolving traffic violation and parking tickets on daily basis
- Following up with merchant service regarding dispute and charge back cases
- Monthly reservations report to headquarters
- Doing cancellation and adjusting the rates via Economy admin panel
- Resolving complaints
- Fleet maintenance and reports.
Project Manager (Head of WeblFexStudio)
STYLEMIX LLC (WEB STUDIO)
Tashkent, Uzbekistan
02.2013 - 06.2014
- Successfully found new clients through freelance resources such as elance.com and weblancer.net.
- Demonstrated strong written communication skills in accurately interpreting and grasping project needs.
- Took charge of submitting briefs and calculating project expenses.
- Delegated tasks to their respective departments.
- Oversaw the entire website development process from design to front-end and back-end developments, transfer to hosting, as well as bug testing.
- Utilized various communication channels like Skype, email, and agent.ru to enhance business communication.
- Showcased proficiency in securing and finalizing contractual arrangements.
- Ensured accurate payment collection.
Digital Content Manager
AIR COMFORT LLC
Tashkent International Airport, Tashkent
10.2011 - 02.2013
- Provided Apple iPad tablets to improve passenger experience in the first and business class of Uzbekistan Airways.
- Executed tasks involving iTunes and Microsoft Office family software.
- Performed regular maintenance to uphold the working condition of iPads.
- Efficiently curated and prepared media materials.
- Streamlined the process for synchronizing reports on iPads
- Handled equipment clearance through customs and applied necessary seals in preparation for iPad shipment on planes
- Performed additional responsibilities in line with job requirements.
Education
Bachelor of Science - Management in Information And Communication
Tashkent University of Information Technologies
Tashkent, Uzbekistan06.2011
Bachelor of Science - Business Administration And Management
Konkuk University
Seoul, South Korea01-2010
Skills
- Fleet management
- Leadership
- Coaching and Mentoring
- Operational Reports
- Automotive knowledge
- Business Planning
- Decision-Making
- Conflict Resolution
- Operations Management
- Documentation
- Staff Training
- Dispatching
- Team Supervision
- Customer service
- Sales
- Retail management
- Forecasting
- Employee orientation
- Business management
- Customer support
- Business coaching
- Software troubleshooting
- Payroll
- Auditing
- Customer retention
- Team management
- Heavy lifting
- Billing
Additional Information
Professional, organized, reliable, punctual, skillful individual with excellent work ethic and aptitude.
Languages
- English, Expert
- Russian, Expert
- Uzbek, Fluent
- Spanish, Basic
References
References available upon request.
Timeline
Terminal Manager
HIGHLIGHT MOTOR GROUP
05.2022 - 10.2022
Corporate Fleet / Branch Manager
Drivo Rent A Car/ Ace & Fox Rent Car
01.2018 - Current
Lead Rental Agent
Drivo Rent A Car/ Economy Rent A Car
07.2014 - 12.2017
Project Manager (Head of WeblFexStudio)
STYLEMIX LLC (WEB STUDIO)
02.2013 - 06.2014
Digital Content Manager
AIR COMFORT LLC
10.2011 - 02.2013
Bachelor of Science - Management in Information And Communication
Tashkent University of Information Technologies
Bachelor of Science - Business Administration And Management
Konkuk University
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