Eli Strange
Tupelo
Summary
Accomplished in loan origination and customer service, I significantly enhanced client satisfaction and retention at Farmers and Merchants Bank. Leveraging skills in credit analysis and a knack for resolving complaints, I offered trust and loyalty, achieving a high customer retention rate. My background also includes diverse roles enhancing operational efficiency and customer engagement across various sectors.
Offering blend of analytical thinking and customer service excellence, eager to learn and develop in lending environment. Brings strong foundation in financial principles and adept at credit assessment and loan processing.
Overview
6
6
years of professional experience
Work History
Lending Personnel
Farmers and Merchants Bank
03.2023 - Current
- Educated clients on various lending products available, helping them make informed decisions that best suited their financial goals.
- Collaborated with underwriting team to ensure adherence to lending guidelines while maintaining client confidentiality throughout the process.
- Resolved customer complaints promptly and professionally, resulting in increased satisfaction rates among borrowers.
- Developed strong relationships with clients, fostering trust and loyalty to maintain a high retention rate of satisfied customers.
Auditing Assistant
Farmers and Merchants Bank
03.2023 - Current
- Supported management by conducting ad-hoc analyses, providing valuable insights to inform decision-making processes.
- Prepared high-quality workpapers that clearly documented the scope, methodology, findings, and conclusions for each assigned task within an audit engagement.
- Developed strong relationships with clients, facilitating open communication during the auditing process.
- Communicated effectively with colleagues throughout the auditing process to ensure alignment on goals and expectations for project deliverables.
Bank Teller
Farmers and Merchants Bank
03.2023 - Current
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Processed customer transactions promptly, minimizing wait times.
Sales Associate
Krazy Deals
07.2022 - 03.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Accounting Assistant
Farmers and Merchants Bank
03.2023 - Current
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Managed high-volume invoice processing tasks while consistently meeting tight deadlines for vendor payments.
- Expedited invoice processing with effective communication between internal departments and external vendors.
- Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
Distribution Associate
Mitchell's Distribution
03.2021 - 01.2022
- Boosted customer satisfaction by ensuring timely and accurate order fulfillment and delivery.
- Received loads, checked merchandise and tagged with warehouse IDs.
- Facilitated cross-training initiatives within the distribution center team to promote flexibility, adaptability, and enhanced skill sets among staff members.
- Minimized product damage or loss through careful handling, appropriate packaging techniques, and adherence to storage guidelines.
Warehouse Associate
Jimmy Barnett
05.2019 - 03.2020
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Performed inventory control, such as counting, and stocking merchandise.
Education
Associate of Business Administration - Business
Itawamba Community College
Fulton, MS05-2024
Skills
- Loan servicing
- Documentation review
- Credit analysis
- Loan origination
- Customer Service
- Auditing
Timeline
Lending Personnel
Farmers and Merchants Bank
03.2023 - Current
Auditing Assistant
Farmers and Merchants Bank
03.2023 - Current
Bank Teller
Farmers and Merchants Bank
03.2023 - Current
Accounting Assistant
Farmers and Merchants Bank
03.2023 - Current
Sales Associate
Krazy Deals
07.2022 - 03.2023
Distribution Associate
Mitchell's Distribution
03.2021 - 01.2022
Warehouse Associate
Jimmy Barnett
05.2019 - 03.2020
Associate of Business Administration - Business
Itawamba Community College
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