Summary
Overview
Work History
Education
Skills
piano playing
Timeline
Generic

Eli Swenson

Boise,Idaho

Summary

Proven leader with extensive experience at Karie Anne's, adept in employee training and workplace safety. Excels in conflict resolution and customer service, enhancing satisfaction and operational efficiency. Demonstrated decision-making capabilities, ensuring team motivation and superior guest service. Achieved significant improvements in cleanliness and organization, exceeding employer expectations.

Overview

4
4
years of professional experience

Work History

Shift Lead

Karie Anne's
05.2023 - 09.2024
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Enhanced customer satisfaction through effective conflict resolution and prompt service.
  • Responded to and resolved customer questions and concerns.
  • Established positive rapport with customers and staff members alike through strong communication skills.
  • Completed cash and credit card transactions accurately using POS software.

Crew Member

Neighbor Tim's BBQ
12.2023 - 06.2024
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Kept food preparation area, equipment, and utensils clean and sanitary.

Cleanup Crew Member

Innovative Housing Solutions
03.2021 - 09.2023
  • Enhanced cleanliness of assigned areas through thorough sweeping, mopping, scrubbing, and sanitizing tasks.
  • Fostered positive working relationships with colleagues through clear communication and support during challenging assignments.
  • Upheld company standards for cleanliness and presentation through diligent attention to detail during daily tasks.
  • Consistently met deadlines for completion of assigned tasks while maintaining high-quality results that exceeded expectations.
  • Contributed to an organized workspace by arranging essential tools and supplies for efficient use by team members.

Education

High School Diploma -

Centennial High School
Boise, ID
05.2027

Skills

Decision-making capabilities

Customer service focus

Employee Training

Guest service

Team motivation

Conflict Resolution

Work Delegation

Rules Enforcement

Workplace Safety

piano playing

I have 10 years of experience in piano playing, and I am constantly learning new songs to play. I am still not the best, so it takes me a while to get the song down, but when I do, it always sounds pretty good! this shows how much dedication I can have, and how I will never give up, even if something is hard!

Timeline

Crew Member

Neighbor Tim's BBQ
12.2023 - 06.2024

Shift Lead

Karie Anne's
05.2023 - 09.2024

Cleanup Crew Member

Innovative Housing Solutions
03.2021 - 09.2023

High School Diploma -

Centennial High School

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Eli Swenson